Sage incident

Sage Global KnowledgeBase - Major Outage

Major Resolved View vendor source →

Sage experienced a major incident on May 10, 2026 affecting Sage Global KnowledgeBase and Sage Global KnowledgeBase, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 09:39 AM UTC
Resolved
May 10, 2026, 11:13 AM UTC
Duration
1h 33m
Detected by Pingoru
May 10, 2026, 09:39 AM UTC

Affected components

Sage Global KnowledgeBaseSage Global KnowledgeBase

Update timeline

  1. investigating May 10, 2026, 09:39 AM UTC

    We are investigating a potential issue with the service. An update will be provided within 30 minutes.

  2. identified May 10, 2026, 09:57 AM UTC

    We have identified an issue preventing customers globally from accessing the service. We are currently investigating.

  3. resolved May 10, 2026, 11:13 AM UTC

    The issue is resolved and the service is available and performing as expected.