Resolved after 26 days 23 hours, affecting AutoEntry and AutoEntry and 1 more, on May 14, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating May 14, 2026, 04:38 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- monitoring May 14, 2026, 04:54 PM UTC
Earlier today we identified a global issue preventing Desktop Sync App customers from using the service integrations. Customers were being presented with the error message: "The operation has timed out”. All other product functionalities were performing as expected. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring May 22, 2026, 01:46 PM UTC
We continue to work on a permanent fix for this issue, and will continue to closely monitor the service performance.
- investigating Jun 09, 2026, 03:05 PM UTC
We have identified that Sage 50 Canada customers are unable to access AutoEntry. We are currently investigating.
- identified Jun 09, 2026, 03:26 PM UTC
We have identified the cause of the Sage 50 Canada customers not being able to access AutoEntry are we are working on a fix. We apologise for any inconvenience this might cause.
- monitoring Jun 10, 2026, 06:36 AM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved Jun 10, 2026, 03:38 PM UTC
The issue is resolved and the service continues to perform as expected.
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