Resolved after 1 day 20 hours, affecting Sage 200 Standard (UKI), on May 5, 2026.
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
Affected components
Update timeline
- investigating May 05, 2026, 04:01 PM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 05, 2026, 04:38 PM UTC
We have identified an issue where UKI customers are experiencing latency when using the product. We are currently working on a fix.
- identified May 05, 2026, 04:40 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 05, 2026, 08:27 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- monitoring May 06, 2026, 12:14 PM UTC
We have scheduled a maintenance for the product to apply further improvements on Wednesday 6th May for 30 minutes, between 21:00 BST and 21:30 BST. We apologise for any inconvenience this might cause.
- monitoring May 06, 2026, 08:44 PM UTC
The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.
- resolved May 07, 2026, 12:29 PM UTC
The issue is resolved and the service continues to perform as expected.
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