Resolved after 1 day 5 hours, affecting Sage Active, on May 15, 2026.
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We are currently investigating.
Affected components
Update timeline
- investigating May 15, 2026, 10:10 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 15, 2026, 10:22 AM UTC
We identified that customers in France, Spain, Germany are unable to access the Sage Active iOS mobile application. Only the iOS application is affected and Sage Active is performing as expected. We are currently investigating.
- resolved May 16, 2026, 03:28 PM UTC
The issue is resolved and the service is available and performing as expected.
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