E-Mail Functionality - Partial Outage

Update timeline

1. investigating May 05, 2026, 08:42 AM UTC

   We have identified that customers in the UK, Ireland and ZA are getting an error message when trying to use the email functionality on the following products: -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland -Sage 50c ZA -Sage Pastel Payroll We are currently investigating.

2. investigating May 05, 2026, 08:42 AM UTC

   We are continuing to investigate the cause of the issue. As a workaround, when using the following listed below, customers can save the e-mail as draft and then send the saved draft. -Sage 50 Accounts UK -Sage 50 Payroll UK -Sage 50 Payroll Ireland We apologise for any inconvenience this may cause.

3. identified May 08, 2026, 09:51 AM UTC

   If you are experiencing this issues while using one of the UK products please check the instructions in the following link. If you are experiencing the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.

4. resolved May 19, 2026, 12:08 PM UTC

   The incident is being resolved. If you continue to experience this issues while using one of the UK products please check the instructions in the following link. If you you continue to experience the issue while using on of the South African products please reach out to your local customer services or business partners that will provide you with a workaround.