Resolved after 41 minutes, affecting Sage 300 People Managed Services and Remote Data Access (RDA) NA and 1 more, on May 8, 2026.
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th. The products/services affected are: - Sage 50 UKI - Sage 50 CA - Sage 50 US - Remote Data Access (RDA) UKI - Remote Data Access (RDA) NA - Sage VIP Payroll (ZA) - Sage HR - Sage 300 People Managed Services (ZA) We have identified the cause of the issue and are currently implementing a fix.
Affected components
Update timeline
- investigating May 08, 2026, 09:53 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- investigating May 08, 2026, 10:08 AM UTC
none
- investigating May 08, 2026, 10:13 AM UTC
We have identified an issue preventing customers in the UK and NA from onboarding new customers via connected bridge service. So far, 19 customers reported the issue. This issue was reported 09:03 UTC on May 8th. The products/services affected are: - Sage 50 UKI - Sage 50 CA - Sage 50 US - Remote Data Access (RDA) UKI - Remote Data Access (RDA) NA - Sage VIP Payroll (ZA) - Sage HR - Sage 300 People Managed Services (ZA) We have identified the cause of the issue and are currently implementing a fix.
- resolved May 08, 2026, 10:34 AM UTC
The issue is resolved and the service is available and performing as expected.
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