Resolved after 3 days 3 hours, affecting Sage People and Sage People and 1 more, on May 15, 2026.
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected. We are currently investigating.
Affected components
Update timeline
- investigating May 15, 2026, 10:07 AM UTC
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
- identified May 15, 2026, 10:23 AM UTC
We have identified that a subset customers in the UK are unable to transfer Payflow files to vendor SFTP endpoints. All other product functionality is working as expected. We are currently investigating.
- resolved May 18, 2026, 01:56 PM UTC
The issue is resolved and the service is available and performing as expected.
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