Rithum Outage History

Rithum is up right now

Rithum had 30 outages in the last 2 years totaling 219h 10m of downtime — averaging 1.2 incidents per month.

There were 30 Rithum outages since November 18, 2025 totaling 219h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://health.rithum.com

Minor August 21, 2026

Dsco and OrderStream Processing Delay

Detected by Pingoru
Aug 21, 2026, 02:57 PM UTC
Resolved
Aug 22, 2026, 10:10 PM UTC
Duration
1d 7h
Affected: DSCO Portal (DSCO Portal)DSCO - Automated Jobs (File Processing) (DSCO - Automated Jobs (File Processing))DSCO - Orders (DSCO - Orders)DSCO - Data Exceptions (DSCO - Data Exceptions)OrderStream - File Processing (OrderStream - File Processing)
Timeline · 7 updates
  1. investigating Aug 21, 2026, 02:57 PM UTC

    Please be advised Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, and some customers may experience intermittent issues with order exports for non-new orders from the Dsco Portal. We are working to mitigate the situation and we will...

  2. investigating Aug 21, 2026, 04:24 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Please note that manual order exports are working as intended at this time. We are working...

  3. investigating Aug 21, 2026, 05:13 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some customers may also be experiencing errors when trying to generate ship labels and some file-based...

  4. investigating Aug 21, 2026, 06:21 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some customers may also be experiencing errors when trying to generate ship labels and some file-based...

  5. investigating Aug 22, 2026, 12:28 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some Dsco customers may also be experiencing errors when trying to generate ship labels and some file-based...

  6. investigating Aug 22, 2026, 05:19 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some Dsco customers may also be experiencing errors when trying to generate ship labels and some file-based...

  7. resolved Aug 22, 2026, 10:10 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is resolved but we are continuing to monitor system health. We will update the status page if needed. Some Dsco...

Read the full incident report →

Minor August 21, 2026

OrderStream Processing Delay

Detected by Pingoru
Aug 21, 2026, 01:22 PM UTC
Resolved
Aug 21, 2026, 01:22 PM UTC
Duration
—
Affected: OrderStream - File Processing (OrderStream - File Processing)
Timeline · 1 update
  1. resolved Aug 21, 2026, 01:22 PM UTC

    Please be advised that between approximately 3:08am and 7:32am ET on 8/21/26 Rithum may have experienced a delay in processing some files on the OrderStream platform. No data was lost, all processing is currently up to date and no action is needed from you at this time. Please view...

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Minor August 21, 2026

Dsco Portal and API Errors

Detected by Pingoru
Aug 21, 2026, 09:44 AM UTC
Resolved
Aug 21, 2026, 01:14 PM UTC
Duration
3h 29m
Affected: DSCO Portal (DSCO Portal)DSCO - APIs (DSCO - APIs)
Timeline · 3 updates
  1. investigating Aug 21, 2026, 09:44 AM UTC

    Please be advised that Rithum may be experiencing some errors in the Dsco portal when displaying data as well as possible errors in some API calls. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below to...

  2. investigating Aug 21, 2026, 11:28 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some errors in the Dsco portal when displaying data as well as possible errors in some API calls, is ongoing at this time. We are working to mitigate the situation and we will provide you with an...

  3. resolved Aug 21, 2026, 01:14 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some errors in the Dsco portal when displaying data as well as possible errors in some API calls, is resolved. Please view the link below to contact us with any additional questions or concerns...

Read the full incident report →

Minor August 18, 2026

OrderStream and Dsco Order Data Delay - RESOLVED

Detected by Pingoru
Aug 18, 2026, 08:35 AM UTC
Resolved
Aug 18, 2026, 02:34 PM UTC
Duration
5h 59m
Affected: DSCO - Orders (DSCO - Orders)OrderStream - Orders (OrderStream - Orders)
Timeline · 4 updates
  1. investigating Aug 18, 2026, 08:35 AM UTC

    Please be advised that as of 1:30 am ET today, Rithum may be experiencing a delay displaying some new order data. Please note, no data has been lost. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below...

  2. investigating Aug 18, 2026, 09:43 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay displaying some new order data, is still ongoing at this time. Please note, no data has been lost. We are working to mitigate the situation and we will provide you with an update as...

  3. investigating Aug 18, 2026, 12:34 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay displaying some new order data, is still ongoing at this time. Please note, no data has been lost. We are working to mitigate the situation and we will provide you with an update as...

  4. resolved Aug 18, 2026, 02:34 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay displaying some new order data, has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad to assist:...

Read the full incident report →

Minor August 18, 2026

OrderStream Order and Inventory Processing Delay

Detected by Pingoru
Aug 18, 2026, 01:17 AM UTC
Resolved
Aug 18, 2026, 02:05 AM UTC
Duration
48m
Affected: OrderStream - Orders (OrderStream - Orders)OrderStream - Inventory (OrderStream - Inventory)
Timeline · 2 updates
  1. investigating Aug 18, 2026, 01:17 AM UTC

    Please be advised that Rithum's OrderStream platform may be experiencing a delay in processing some orders and inventory for some customers. Please note, the issue has been resolved and no order data has been lost. We are working on processing a backlog on the OrderStream platform and...

  2. resolved Aug 18, 2026, 02:05 AM UTC

    Please be advised that the OrderStream processing issue communicated to you earlier has been resolved. All data is now processing as expected, and no action is required from you at this time. Please view the link below to contact us with any additional questions or concerns, and our...

Read the full incident report →

Minor August 11, 2026

Rithum for Brands Experiencing connectivity issues

Detected by Pingoru
Aug 11, 2026, 02:58 PM UTC
Resolved
Aug 11, 2026, 04:01 PM UTC
Duration
1h 2m
Affected: Brands - Portal (Brands - Portal)
Timeline · 3 updates
  1. investigating Aug 11, 2026, 02:58 PM UTC

    We are currently investigating connectivity issues with Rithum for Brands. As a result, you may be unable to log in to the Rithum for Brands platform or access certain features. An update will be posted as soon as additional information becomes available.

  2. investigating Aug 11, 2026, 03:28 PM UTC

    We have identified the cause of the connectivity issues affecting Rithum for Brands and are actively working toward a full restoration of service. During this time, some users may experience issues logging in to the platform or accessing inventory exports. All backend processing and...

  3. resolved Aug 11, 2026, 04:01 PM UTC

    This issue has been resolved. No additional client action is required.

Read the full incident report →

Minor August 11, 2026

Bol.com NL & BE: Product Update Issues

Detected by Pingoru
Aug 11, 2026, 10:32 AM UTC
Resolved
Aug 11, 2026, 02:16 PM UTC
Duration
3h 43m
Affected: Brands - Product Management (Brands - Product Management)
Timeline · 2 updates
  1. identified Aug 11, 2026, 10:32 AM UTC

    Our Engineering team is currently investigating delays with product data updates on Bol.com . This affects the following locales: Netherlands and <...

  2. resolved Aug 11, 2026, 02:16 PM UTC

    This issue has been resolved. All product updates are processing normally. No additional client action is required.

Read the full incident report →

Minor July 29, 2026

Access Channels – Product and Order Issues

Detected by Pingoru
Jul 29, 2026, 07:24 PM UTC
Resolved
Jul 29, 2026, 07:51 PM UTC
Duration
27m
Affected: Brands - Product Management (Brands - Product Management)Brands - Orders Management (Brands - Orders Management)
Timeline · 2 updates
  1. investigating Jul 29, 2026, 07:24 PM UTC

    Rithum is currently experiencing an issue affecting our ability to send product data and import orders for Access Channels. As a result of this issue, you may see the following errors in the Channel settings page: Rithum for Brands is temporarily unavailable. We are also...

  2. resolved Jul 29, 2026, 07:51 PM UTC

    This issue has been resolved. At this time, all product and order updates are processing normally. There is no action required on the part of Rithum clients.

Read the full incident report →

Major July 16, 2026

OrderStream and Dsco Log In Issue - RESOLVED

Detected by Pingoru
Jul 16, 2026, 09:03 AM UTC
Resolved
Jul 16, 2026, 11:51 AM UTC
Duration
2h 48m
Affected: DSCO - Logins (DSCO - Logins)OrderStream - Log-ins (OrderStream - Log-ins)
Timeline · 3 updates
  1. investigating Jul 16, 2026, 09:03 AM UTC

    Please be advised that due to a third-party service outage, Rithum may be experiencing a degradation in some services that may prevent some users from accessing the OrderStream and Dsco platforms. We are currently working to mitigate the impact. Please view the link below to contact us...

  2. investigating Jul 16, 2026, 10:21 AM UTC

    Please be advised that the issue we informed you of earlier, that due to a third-party service outage, Rithum may be experiencing a degradation in some services that may prevent some users from accessing the OrderStream and Dsco platforms, is ongoing at this time. We are working to mitigate the...

  3. resolved Jul 16, 2026, 11:51 AM UTC

    Please be advised that the issue we informed you of earlier, that due to a third-party service outage, Rithum may be experiencing a degradation in some services that may prevent some users from accessing the OrderStream and Dsco platforms, has been resolved. Please view the link below to...

Read the full incident report →

Minor July 13, 2026

Dsco Order Data Delay

Detected by Pingoru
Jul 13, 2026, 07:08 PM UTC
Resolved
Jul 16, 2026, 03:28 PM UTC
Duration
2d 20h
Affected: DSCO - Orders (DSCO - Orders)
Timeline · 4 updates
  1. investigating Jul 13, 2026, 07:08 PM UTC

    Please be advised that Rithum's Dsco platform may be experiencing a delay in processing some order creation and order updates on new orders. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below to contact us...

  2. investigating Jul 13, 2026, 07:19 PM UTC

    Please be advised that Rithum's Dsco platform may be experiencing a delay displaying some new order data. Please note, no data has been lost. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link below to contact us...

  3. investigating Jul 13, 2026, 09:11 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum's Dsco platform may be experiencing a delay displaying some new order data, is mitigated at this time. All order data is appearing as expected, however, our teams are continuing to monitor at this time. Please view...

  4. resolved Jul 16, 2026, 03:28 PM UTC

    Please be advised that the issue we informed you of previously, that Rithum's Dsco platform may be experiencing a delay displaying some new order data, has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will...

Read the full incident report →

Minor July 2, 2026

DSCO EDI File Processing Failures

Detected by Pingoru
Jul 02, 2026, 12:32 AM UTC
Resolved
Jul 02, 2026, 02:44 AM UTC
Duration
2h 12m
Affected: DSCO - Automated Jobs (File Processing) (DSCO - Automated Jobs (File Processing))
Timeline · 2 updates
  1. investigating Jul 02, 2026, 12:32 AM UTC

    Please be advised that as of approximately 4:00pm ET on July 1, 2026, Rithum may be experiencing an issue affecting some EDI file processing on the Dsco Platform causing some customers to see failures. The issue has been resolved and our Engineering team is actively completing recovery...

  2. resolved Jul 02, 2026, 02:44 AM UTC

    Please be advised that the DSCO EDI file processing issue communicated to you earlier has been resolved. All data is now processing as expected, and no action is required from you at this time. Please use the link below to contact us with any additional questions or concerns. <...

Read the full incident report →

Minor June 24, 2026

Dsco Portal Login Issue

Detected by Pingoru
Jun 24, 2026, 06:58 PM UTC
Resolved
Jun 24, 2026, 09:06 PM UTC
Duration
2h 8m
Affected: DSCO Portal (DSCO Portal)
Timeline · 2 updates
  1. investigating Jun 24, 2026, 06:58 PM UTC

    Please be advised Rithum may be experiencing a login service degradation that may intermittently prevent some users from accessing the Dsco platform web portal. Files and data are processing as expected at this time. We will provide a status update as promptly as possible. Please...

  2. resolved Jun 24, 2026, 09:06 PM UTC

    Please be advised the issue reported earlier 'Rithum may be experiencing a login service degradation that may intermittently prevent some users from accessing the Dsco platform web portal' has been resolved. If you experience any continued login issues, please clear your cookies to refresh...

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Minor June 23, 2026

About You DE Order Import Issues

Detected by Pingoru
Jun 23, 2026, 04:29 PM UTC
Resolved
Jun 23, 2026, 05:46 PM UTC
Duration
1h 16m
Affected: Brands - Orders Management (Brands - Orders Management)
Timeline · 2 updates
  1. investigating Jun 23, 2026, 04:29 PM UTC

    Our Engineering team is currently investigating delays importing orders from About You DE. We have contacted About You DE and are awaiting additional information. An update will be posted as soon as additional information becomes available.

  2. resolved Jun 23, 2026, 05:46 PM UTC

    This issue has been resolved. All orders are importing normally. No additional client action is required.

Read the full incident report →

Minor May 29, 2026

Amazon Dropship Order Issues

Detected by Pingoru
May 29, 2026, 01:33 PM UTC
Resolved
May 29, 2026, 05:52 PM UTC
Duration
4h 18m
Affected: Brands - Orders Management (Brands - Orders Management)
Timeline · 3 updates
  1. investigating May 29, 2026, 01:33 PM UTC

    Our Engineering team is currently investigating delays importing and updating orders from Amazon Dropship. We have contacted Amazon Dropship and are awaiting additional information. An update will be posted as soon as additional information becomes available.

  2. investigating May 29, 2026, 02:28 PM UTC

    The issue remains active. We’re in contact with Amazon Dropship and will share updates here as more information becomes available.

  3. resolved May 29, 2026, 05:52 PM UTC

    This issue has been resolved. All orders are importing and updating normally. No additional client action is required.

Read the full incident report →

Minor May 26, 2026

Rithum - External Shipping Update Issues

Detected by Pingoru
May 26, 2026, 05:52 PM UTC
Resolved
May 26, 2026, 07:35 PM UTC
Duration
1h 43m
Affected: Brands - Fulfillment (Brands - Fulfillment)Brands - Orders Management (Brands - Orders Management)
Timeline · 3 updates
  1. investigating May 26, 2026, 05:52 PM UTC

    Our Engineering team is currently investigating errors communicating with some of our external shipping partners on behalf of our customers. This degradation would impact our shipping automation, for suppliers leveraging this capability, particularly automated label acquisition and...

  2. investigating May 26, 2026, 06:54 PM UTC

    Our Engineering team has identified the communication errors with some of our external shipping partners and working to restore the service. An update will be posted as soon as additional information becomes available.

  3. resolved May 26, 2026, 07:35 PM UTC

    We have confirmed restoration of services and the user interface is now functioning as expected. Our suppliers who experienced issues during this window of time should retry any requests as necessary. Please view the link below to contact us with any additional questions or concerns...

Read the full incident report →

Minor May 21, 2026

Inventory Import/Export Delays

Detected by Pingoru
May 21, 2026, 08:46 AM UTC
Resolved
May 21, 2026, 10:18 AM UTC
Duration
1h 32m
Affected: Brands - Product Management (Brands - Product Management)
Timeline · 3 updates
  1. investigating May 21, 2026, 08:46 AM UTC

    We are currently experiencing delays processing imports/exports. Our engineering team is actively investigating and we will provide an update as more information is available.

  2. investigating May 21, 2026, 09:48 AM UTC

    The root cause of this issue has been resolved and we are currently processing the backlog of data. This alert will be updated as more information is available.

  3. resolved May 21, 2026, 10:18 AM UTC

    This issue has been resolved. All new product updates are processing normally.

Read the full incident report →

Minor May 20, 2026

Order Stream: Order Exception Issue

Detected by Pingoru
May 20, 2026, 06:00 AM UTC
Resolved
May 20, 2026, 07:05 PM UTC
Duration
13h 5m
Affected: OrderStream - Data Exceptions (OrderStream - Data Exceptions)
Timeline · 3 updates
  1. investigating May 20, 2026, 06:00 AM UTC

    Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

  2. investigating May 20, 2026, 03:41 PM UTC

    Please be advised that the issue reported earlier where some orders are showing in exception in OrderStream when an action has already been taken on the order, is ongoing. We are working to mitigate the situation and we will provide you with an update as promptly as possible. <br /...

  3. resolved May 20, 2026, 07:05 PM UTC

    Please be advised that the OrderStream Order Exception issue communicated earlier today has been resolved. Order exceptions are now working as expected. No additional action is needed. Please view the link below to contact us with any additional questions or concerns and our...

Read the full incident report →

Minor May 8, 2026

Dsco Reports and Insights Issue

Detected by Pingoru
May 08, 2026, 02:21 PM UTC
Resolved
May 09, 2026, 03:54 AM UTC
Duration
13h 33m
Affected: DSCO - Reporting (DSCO - Reporting)OrderStream - Insights (OrderStream - Insights)DSCO - Insights (DSCO - Insights)
Timeline · 6 updates
  1. identified May 08, 2026, 02:21 PM UTC

    Please be advised that some reports within Rithum's Dsco platform may be unavailable at this time due to a 3rd party vendor's service degradation. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link...

  2. identified May 08, 2026, 03:25 PM UTC

    Please be advised that some reports and Insights data within Rithum's Dsco platform may be unavailable at this time due to a 3rd party vendor's service degradation. We are working to mitigate the situation and we will provide you with an update as promptly as possible. ...

  3. identified May 08, 2026, 05:47 PM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports and Insights data within Rithum's Dsco platform potentially being unavailable due to a 3rd party vendor's service degradation, is ongoing but systems are showing early signs of recovery. Our 3rd party...

  4. identified May 08, 2026, 07:38 PM UTC

    Please be advised that the issue communicated to you earlier, regarding Insights data within Rithum's Dsco platform potentially being unavailable due to a 3rd party vendor's service degradation, is resolved at this time. Insights is available and data is up to date. Some reports...

  5. identified May 08, 2026, 10:13 PM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports generated in Rithum's Dsco platform Reports page that may contain stale data, is ongoing at this time. We continuing to work through a backlog of Dsco reporting data events and we will provide an update...

  6. resolved May 09, 2026, 03:54 AM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports generated in Rithum's Dsco platform Reports page that may contain stale data, is resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software...

Read the full incident report →

Minor April 26, 2026

eBay Product and Order Issues

Detected by Pingoru
Apr 26, 2026, 11:37 PM UTC
Resolved
Apr 27, 2026, 06:45 AM UTC
Duration
7h 7m
Affected: Brands - Product Management (Brands - Product Management)Brands - Orders Management (Brands - Orders Management)
Timeline · 3 updates
  1. investigating Apr 26, 2026, 11:37 PM UTC

    Our Engineering team is currently investigating delays for eBay affecting product data and order updates. We have contacted eBay and are awaiting additional information. An update will be posted as soon as additional information becomes available.

  2. investigating Apr 27, 2026, 02:02 AM UTC

    The issue remains active. We're in contact with eBay and will share updates here as more information becomes available.

  3. resolved Apr 27, 2026, 06:45 AM UTC

    This issue has been resolved. At this time, all product and order updates are processing normally. There is no action required on the part of Rithum clients.

Read the full incident report →

Minor March 30, 2026

OrderStream Processing Delay - RESOLVED

Detected by Pingoru
Mar 30, 2026, 09:11 PM UTC
Resolved
Mar 30, 2026, 10:14 PM UTC
Duration
1h 3m
Affected: OrderStream - File Processing (OrderStream - File Processing)
Timeline · 2 updates
  1. investigating Mar 30, 2026, 09:11 PM UTC

    Please be advised that as of approximately 2:55 pm ET on March 30, 2026, Rithum may be experiencing a delay in processing some files on the OrderStream platform. Inbound files are still being received successfully and no data has been lost. We are working to mitigate the situation and we...

  2. resolved Mar 30, 2026, 10:14 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay in processing some files on the OrderStream platform, is resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software Support...

Read the full incident report →

Minor March 30, 2026

Issues with Dsco catalog downloads and notification displays - RESOLVED

Detected by Pingoru
Mar 30, 2026, 04:18 PM UTC
Resolved
Mar 30, 2026, 08:34 PM UTC
Duration
4h 15m
Affected: DSCO - Catalogs (DSCO - Catalogs)
Timeline · 3 updates
  1. investigating Mar 30, 2026, 04:18 PM UTC

    Please be advised, Rithum may be experiencing some notification display delays on the Dsco platform at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template downloads. We are working to mitigate the situation and...

  2. investigating Mar 30, 2026, 06:54 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is ongoing at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template...

  3. resolved Mar 30, 2026, 08:34 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is resolved at this time. Downloads and exports should be working as expected. Please view the link below to contact us with any additional...

Read the full incident report →

Minor March 22, 2026

Third Party Vendor OpenText-GXS Scheduled Maintenance

Detected by Pingoru
Mar 22, 2026, 06:08 AM UTC
Resolved
Mar 22, 2026, 12:25 PM UTC
Duration
6h 17m
Affected: OrderStream - AS2 Servers (OrderStream - AS2 Servers)
Timeline · 2 updates
  1. identified Mar 22, 2026, 06:08 AM UTC

    Third party vendor, OpenText, is currently undergoing a planned maintenance from 12am-4am ET. This impacts Rithum's GXS VAN connection and files/data being sent over this connection. During this time period, customers may experience some service degradation. Rithum's Engineering team will be...

  2. resolved Mar 22, 2026, 12:25 PM UTC

    Files/data being sent over the OpenText-GXS connection are flowing as expected. Please view the ling below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <a href="https://www.rithum.com/company/contact-rithum-team/#support"...

Read the full incident report →

Minor March 20, 2026

Insights Data Delay

Detected by Pingoru
Mar 20, 2026, 12:42 PM UTC
Resolved
Mar 21, 2026, 07:13 AM UTC
Duration
18h 31m
Affected: OrderStream - Insights (OrderStream - Insights)DSCO - Insights (DSCO - Insights)
Timeline · 3 updates
  1. investigating Mar 20, 2026, 12:42 PM UTC

    Please be advised that Rithum may be experiencing a delay with some Insights data. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please note, no data has been lost. Historical data through March 19th at 9am ET is still available....

  2. investigating Mar 20, 2026, 04:29 PM UTC

    Please be advised that the previously communicated issue, where Rithum may be experiencing delays with some Insights data, is still ongoing. The root cause has been identified and corrected; however, we're processing a backog of events at this time. No data has been lost. Some data may already be...

  3. resolved Mar 21, 2026, 07:13 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <...

Read the full incident report →

Minor February 24, 2026

OrderStream Order Exception Issue - RESOLVED

Detected by Pingoru
Feb 24, 2026, 06:16 PM UTC
Resolved
Feb 25, 2026, 06:28 PM UTC
Duration
1d
Affected: OrderStream - Data Exceptions (OrderStream - Data Exceptions)
Timeline · 2 updates
  1. investigating Feb 24, 2026, 06:16 PM UTC

    Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

  2. resolved Feb 25, 2026, 06:28 PM UTC

    Please be advised that the issue we informed you of yesterday, that there may be an issue where some orders are showing as in exception when the appropriate action has already been taken on the order, is resolved at this time. Please view the link below to contact us with any additional...

Read the full incident report →