Rithum Outage History

Our Engineering team is currently investigating delays importing and updating orders from Amazon Dropship. We have contacted Amazon Dropship and are awaiting additional information. An update will be posted as soon as additional information becomes available.

The issue remains active. We’re in contact with Amazon Dropship and will share updates here as more information becomes available.

Our Engineering team is currently investigating errors communicating with some of our external shipping partners on behalf of our customers. This degradation would impact our shipping automation, for suppliers leveraging this capability, particularly automated label acquisition and...

Our Engineering team has identified the communication errors with some of our external shipping partners and working to restore the service. An update will be posted as soon as additional information becomes available.

We are currently experiencing delays processing imports/exports. Our engineering team is actively investigating and we will provide an update as more information is available.

The root cause of this issue has been resolved and we are currently processing the backlog of data. This alert will be updated as more information is available.

Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

Please be advised that the issue reported earlier where some orders are showing in exception in OrderStream when an action has already been taken on the order, is ongoing. We are working to mitigate the situation and we will provide you with an update as promptly as possible. <br /...

Our Engineering team is currently investigating delays for eBay affecting product data and order updates. We have contacted eBay and are awaiting additional information. An update will be posted as soon as additional information becomes available.

The issue remains active. We're in contact with eBay and will share updates here as more information becomes available.

Please be advised that as of approximately 2:55 pm ET on March 30, 2026, Rithum may be experiencing a delay in processing some files on the OrderStream platform. Inbound files are still being received successfully and no data has been lost. We are working to mitigate the situation and we...

Please be advised, Rithum may be experiencing some notification display delays on the Dsco platform at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template downloads. We are working to mitigate the situation and...

Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is ongoing at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template...

Please be advised that Rithum may be experiencing a delay with some Insights data. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please note, no data has been lost. Historical data through March 19th at 9am ET is still available....

Please be advised that the previously communicated issue, where Rithum may be experiencing delays with some Insights data, is still ongoing. The root cause has been identified and corrected; however, we're processing a backog of events at this time. No data has been lost. Some data may already be...

Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

Please be advised that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages. We are working to mitigate the situation and we will provide you with an update as promptly as possible. ...

Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is ongoing at this time. We are working to mitigate the situation and we will...

Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and will...

Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and...

Please be advised that as of approximately 12:05p ET on January 28, 2026, due to a third-party service outage, Rithum may be experiencing a degradation in some services that may intermittently affect order processing for some customers. We are working to mitigate the impact and will...

Please be advised that Rithum has identified that some users may be experiencing issues when attempting to select product sub categories within the Dsco portal. Item and product search filter functionality may also be affected. We are working to mitigate the situation and we will provide...