Rithum Outage History

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There were 9 Rithum outages since February 19, 2026 totaling 71h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://health.rithum.com

Minor April 26, 2026

eBay Product and Order Issues

Detected by Pingoru
Apr 26, 2026, 11:37 PM UTC
Resolved
Apr 27, 2026, 06:45 AM UTC
Duration
7h 7m
Affected: Brands - Product Management (Brands - Product Management)Brands - Orders Management (Brands - Orders Management)
Timeline · 3 updates
  1. investigating Apr 26, 2026, 11:37 PM UTC

    Our Engineering team is currently investigating delays for eBay affecting product data and order updates. We have contacted eBay and are awaiting additional information. An update will be posted as soon as additional information becomes available.

  2. investigating Apr 27, 2026, 02:02 AM UTC

    The issue remains active. We're in contact with eBay and will share updates here as more information becomes available.

  3. resolved Apr 27, 2026, 06:45 AM UTC

    This issue has been resolved. At this time, all product and order updates are processing normally. There is no action required on the part of Rithum clients.

Read the full incident report →

Minor March 30, 2026

OrderStream Processing Delay - RESOLVED

Detected by Pingoru
Mar 30, 2026, 09:11 PM UTC
Resolved
Mar 30, 2026, 10:14 PM UTC
Duration
1h 3m
Affected: OrderStream - File Processing (OrderStream - File Processing)
Timeline · 2 updates
  1. investigating Mar 30, 2026, 09:11 PM UTC

    Please be advised that as of approximately 2:55 pm ET on March 30, 2026, Rithum may be experiencing a delay in processing some files on the OrderStream platform. Inbound files are still being received successfully and no data has been lost. We are working to mitigate the situation and we...

  2. resolved Mar 30, 2026, 10:14 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay in processing some files on the OrderStream platform, is resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software Support...

Read the full incident report →

Minor March 30, 2026

Issues with Dsco catalog downloads and notification displays - RESOLVED

Detected by Pingoru
Mar 30, 2026, 04:18 PM UTC
Resolved
Mar 30, 2026, 08:34 PM UTC
Duration
4h 15m
Affected: DSCO - Catalogs (DSCO - Catalogs)
Timeline · 3 updates
  1. investigating Mar 30, 2026, 04:18 PM UTC

    Please be advised, Rithum may be experiencing some notification display delays on the Dsco platform at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template downloads. We are working to mitigate the situation and...

  2. investigating Mar 30, 2026, 06:54 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is ongoing at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template...

  3. resolved Mar 30, 2026, 08:34 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is resolved at this time. Downloads and exports should be working as expected. Please view the link below to contact us with any additional...

Read the full incident report →

Minor March 22, 2026

Third Party Vendor OpenText-GXS Scheduled Maintenance

Detected by Pingoru
Mar 22, 2026, 06:08 AM UTC
Resolved
Mar 22, 2026, 12:25 PM UTC
Duration
6h 17m
Affected: OrderStream - AS2 Servers (OrderStream - AS2 Servers)
Timeline · 2 updates
  1. identified Mar 22, 2026, 06:08 AM UTC

    Third party vendor, OpenText, is currently undergoing a planned maintenance from 12am-4am ET. This impacts Rithum's GXS VAN connection and files/data being sent over this connection. During this time period, customers may experience some service degradation. Rithum's Engineering team will be...

  2. resolved Mar 22, 2026, 12:25 PM UTC

    Files/data being sent over the OpenText-GXS connection are flowing as expected. Please view the ling below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <a href="https://www.rithum.com/company/contact-rithum-team/#support"...

Read the full incident report →

Minor March 20, 2026

Insights Data Delay

Detected by Pingoru
Mar 20, 2026, 12:42 PM UTC
Resolved
Mar 21, 2026, 07:13 AM UTC
Duration
18h 31m
Affected: OrderStream - Insights (OrderStream - Insights)DSCO - Insights (DSCO - Insights)
Timeline · 3 updates
  1. investigating Mar 20, 2026, 12:42 PM UTC

    Please be advised that Rithum may be experiencing a delay with some Insights data. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please note, no data has been lost. Historical data through March 19th at 9am ET is still available....

  2. investigating Mar 20, 2026, 04:29 PM UTC

    Please be advised that the previously communicated issue, where Rithum may be experiencing delays with some Insights data, is still ongoing. The root cause has been identified and corrected; however, we're processing a backog of events at this time. No data has been lost. Some data may already be...

  3. resolved Mar 21, 2026, 07:13 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <...

Read the full incident report →

Minor February 24, 2026

OrderStream Order Exception Issue - RESOLVED

Detected by Pingoru
Feb 24, 2026, 06:16 PM UTC
Resolved
Feb 25, 2026, 06:28 PM UTC
Duration
1d
Affected: OrderStream - Data Exceptions (OrderStream - Data Exceptions)
Timeline · 2 updates
  1. investigating Feb 24, 2026, 06:16 PM UTC

    Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

  2. resolved Feb 25, 2026, 06:28 PM UTC

    Please be advised that the issue we informed you of yesterday, that there may be an issue where some orders are showing as in exception when the appropriate action has already been taken on the order, is resolved at this time. Please view the link below to contact us with any additional...

Read the full incident report →

Minor February 22, 2026

Rithum Login Issue

Detected by Pingoru
Feb 22, 2026, 05:24 PM UTC
Resolved
Feb 22, 2026, 07:03 PM UTC
Duration
1h 38m
Affected: DSCO - Logins (DSCO - Logins)OrderStream - Log-ins (OrderStream - Log-ins)
Timeline · 3 updates
  1. identified Feb 22, 2026, 05:24 PM UTC

    Please be advised that as of approximately 11:10a ET on February 22nd, 2026, due to a third-party service outage, Rithum may be experiencing a login degradation that may intermittently prevent some users from accessing the OrderStream and Dsco platform web portals. Files and data are processing...

  2. identified Feb 22, 2026, 06:42 PM UTC

    Please be advised that the issue we notified you of earlier, where due to a third-party service outage, Rithum may be experiencing a login service degradation that may intermittently prevent some users from accessing the OrderStream and Dsco platform web portals, is ongoing at this time. Files...

  3. resolved Feb 22, 2026, 07:03 PM UTC

    Please be advised that the issue we notified you of earlier, where due to a third-party service outage, Rithum may have experienced a login service degradation that may have intermittently prevented some users from accessing the OrderStream and Dsco platform web portals, is resolved at this time.<...

Read the full incident report →

Minor February 19, 2026

Dsco Reports Delay

Detected by Pingoru
Feb 19, 2026, 03:42 PM UTC
Resolved
Feb 20, 2026, 12:02 AM UTC
Duration
8h 20m
Affected: DSCO - Reporting (DSCO - Reporting)
Timeline · 5 updates
  1. investigating Feb 19, 2026, 03:42 PM UTC

    Please be advised that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages. We are working to mitigate the situation and we will provide you with an update as promptly as possible. ...

  2. investigating Feb 19, 2026, 05:47 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is ongoing at this time. We are working to mitigate the situation and we will...

  3. investigating Feb 19, 2026, 08:15 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and will...

  4. investigating Feb 19, 2026, 10:37 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and...

  5. resolved Feb 20, 2026, 12:02 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. Please view the link below to contact us with any additional...

Read the full incident report →

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