Rithum Outage History

Rithum is up right now

Pingoru has recorded 37 incidents for Rithum: 37 in the last 12 months and 13 in the last 90 days.

Source: health.rithum.com

37incidents recorded
37last 12 months
13last 90 days
9 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Rithum in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202627 of 720 (1%)
May 2026534 of 744 (5%)
June 202623 of 720 (0%)
July 2026471 of 744 (10%)
August 2026846 of 744 (6%)
September 2026334 of 720 (5%)
October 202610 of 589 (0%)

Incidents, newest first

Minor March 30, 2026 OrderStream Processing Delay - RESOLVED 1h 3m OrderStream - File Processing (OrderStream - File Processing)

Started Mar 30, 2026, 09:11 PM UTC· resolved Mar 30, 2026, 10:14 PM UTC

  1. investigating Mar 30, 2026, 09:11 PM UTC

    Please be advised that as of approximately 2:55 pm ET on March 30, 2026, Rithum may be experiencing a delay in processing some files on the OrderStream platform. Inbound files are still being received successfully and no data has been lost. We are working to mitigate the situation and we...

  2. resolved Mar 30, 2026, 10:14 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay in processing some files on the OrderStream platform, is resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software Support...

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Minor March 30, 2026 Issues with Dsco catalog downloads and notification displays - RESOLVED 4h 15m DSCO - Catalogs (DSCO - Catalogs)

Started Mar 30, 2026, 04:18 PM UTC· resolved Mar 30, 2026, 08:34 PM UTC

  1. investigating Mar 30, 2026, 04:18 PM UTC

    Please be advised, Rithum may be experiencing some notification display delays on the Dsco platform at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template downloads. We are working to mitigate the situation and...

  2. investigating Mar 30, 2026, 06:54 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is ongoing at this time. This may impact some downloads and exports from certain areas of the platform, such as exception reports or template...

  3. resolved Mar 30, 2026, 08:34 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some notification display delays on the Dsco platform, is resolved at this time. Downloads and exports should be working as expected. Please view the link below to contact us with any additional...

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Minor March 22, 2026 Third Party Vendor OpenText-GXS Scheduled Maintenance 6h 17m OrderStream - AS2 Servers (OrderStream - AS2 Servers)

Started Mar 22, 2026, 06:08 AM UTC· resolved Mar 22, 2026, 12:25 PM UTC

  1. identified Mar 22, 2026, 06:08 AM UTC

    Third party vendor, OpenText, is currently undergoing a planned maintenance from 12am-4am ET. This impacts Rithum's GXS VAN connection and files/data being sent over this connection. During this time period, customers may experience some service degradation. Rithum's Engineering team will be...

  2. resolved Mar 22, 2026, 12:25 PM UTC

    Files/data being sent over the OpenText-GXS connection are flowing as expected. Please view the ling below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <a href="https://www.rithum.com/company/contact-rithum-team/#support"...

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Minor March 20, 2026 Insights Data Delay 18h 31m OrderStream - Insights (OrderStream - Insights), DSCO - Insights (DSCO - Insights)

Started Mar 20, 2026, 12:42 PM UTC· resolved Mar 21, 2026, 07:13 AM UTC

  1. investigating Mar 20, 2026, 12:42 PM UTC

    Please be advised that Rithum may be experiencing a delay with some Insights data. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please note, no data has been lost. Historical data through March 19th at 9am ET is still available....

  2. investigating Mar 20, 2026, 04:29 PM UTC

    Please be advised that the previously communicated issue, where Rithum may be experiencing delays with some Insights data, is still ongoing. The root cause has been identified and corrected; however, we're processing a backog of events at this time. No data has been lost. Some data may already be...

  3. resolved Mar 21, 2026, 07:13 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some Insights data, has been resolved. Please view the link below to contact us with any additional questions or concerns and our Software Support team will be glad to assist: <...

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Minor February 24, 2026 OrderStream Order Exception Issue - RESOLVED 1d OrderStream - Data Exceptions (OrderStream - Data Exceptions)

Started Feb 24, 2026, 06:16 PM UTC· resolved Feb 25, 2026, 06:28 PM UTC

  1. investigating Feb 24, 2026, 06:16 PM UTC

    Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...

  2. resolved Feb 25, 2026, 06:28 PM UTC

    Please be advised that the issue we informed you of yesterday, that there may be an issue where some orders are showing as in exception when the appropriate action has already been taken on the order, is resolved at this time. Please view the link below to contact us with any additional...

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Minor February 22, 2026 Rithum Login Issue 1h 38m DSCO - Logins (DSCO - Logins), OrderStream - Log-ins (OrderStream - Log-ins)

Started Feb 22, 2026, 05:24 PM UTC· resolved Feb 22, 2026, 07:03 PM UTC

  1. identified Feb 22, 2026, 05:24 PM UTC

    Please be advised that as of approximately 11:10a ET on February 22nd, 2026, due to a third-party service outage, Rithum may be experiencing a login degradation that may intermittently prevent some users from accessing the OrderStream and Dsco platform web portals. Files and data are processing...

  2. identified Feb 22, 2026, 06:42 PM UTC

    Please be advised that the issue we notified you of earlier, where due to a third-party service outage, Rithum may be experiencing a login service degradation that may intermittently prevent some users from accessing the OrderStream and Dsco platform web portals, is ongoing at this time. Files...

  3. resolved Feb 22, 2026, 07:03 PM UTC

    Please be advised that the issue we notified you of earlier, where due to a third-party service outage, Rithum may have experienced a login service degradation that may have intermittently prevented some users from accessing the OrderStream and Dsco platform web portals, is resolved at this time.<...

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Minor February 19, 2026 Dsco Reports Delay 8h 20m DSCO - Reporting (DSCO - Reporting)

Started Feb 19, 2026, 03:42 PM UTC· resolved Feb 20, 2026, 12:02 AM UTC

  1. investigating Feb 19, 2026, 03:42 PM UTC

    Please be advised that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages. We are working to mitigate the situation and we will provide you with an update as promptly as possible. ...

  2. investigating Feb 19, 2026, 05:47 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is ongoing at this time. We are working to mitigate the situation and we will...

  3. investigating Feb 19, 2026, 08:15 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and will...

  4. investigating Feb 19, 2026, 10:37 PM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. We are working to bring reporting data current at this time and...

  5. resolved Feb 20, 2026, 12:02 AM UTC

    Please be advised that the issue we informed you of earlier, that Rithum may be experiencing a delay with some of today's data, February 19th, 2026, in some reports run within the Dsco platform Reports pages, is resolved. Please view the link below to contact us with any additional...

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Minor January 28, 2026 Rithum Order Issue - RESOLVED 23m DSCO - Orders (DSCO - Orders), OrderStream - Orders (OrderStream - Orders)

Started Jan 28, 2026, 06:12 PM UTC· resolved Jan 28, 2026, 06:35 PM UTC

  1. investigating Jan 28, 2026, 06:12 PM UTC

    Please be advised that as of approximately 12:05p ET on January 28, 2026, due to a third-party service outage, Rithum may be experiencing a degradation in some services that may intermittently affect order processing for some customers. We are working to mitigate the impact and will...

  2. resolved Jan 28, 2026, 06:35 PM UTC

    Please be advised, as of 1:28p ET the issue communicated earlier that may have caused intermittent issues with order processing has been resolved. No data is lost, only a processing delay may have occurred. Please view the link below to contact us with any additional...

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Minor January 21, 2026 Dsco Portal - Product Page Issues 3h 9m DSCO Portal (DSCO Portal)

Started Jan 21, 2026, 08:41 PM UTC· resolved Jan 21, 2026, 11:51 PM UTC

  1. investigating Jan 21, 2026, 08:41 PM UTC

    Please be advised that Rithum has identified that some users may be experiencing issues when attempting to select product sub categories within the Dsco portal. Item and product search filter functionality may also be affected. We are working to mitigate the situation and we will provide...

  2. resolved Jan 21, 2026, 11:51 PM UTC

    Please be advised that the issue we informed you of earlier, that some users may be experiencing issues when attempting to select product sub categories within the Dsco portal, has been resolved at this time. Item and product search filter functionality should be working as expected. ...

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Minor December 31, 2025 Dsco Platform Intermittent Job Failure - Resolved – DSCO - Automated Jobs (File Processing) (DSCO - Automated Jobs (File Processing))

Started Dec 31, 2025, 07:37 PM UTC· resolved Dec 31, 2025, 07:37 PM UTC

  1. resolved Dec 31, 2025, 07:37 PM UTC

    Please be advised that starting at approximately 12:00p ET on December 31, 2025, there may have been some intermittent job failures on the Dsco platform. As of approximately 2:15p ET the issue has been resolved. We have reprocessed some jobs that failed, but if you transmitted files...

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