Rithum experienced a minor incident on May 20, 2026 affecting OrderStream - Data Exceptions (OrderStream - Data Exceptions), lasting 13h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 06:00 AM UTC
Please be advised that Rithum has identified that there may be an issue where some orders are showing as in exception in OrderStream when an action has already been taken on the order. Please note that order processing is not affected and is working as expected. We are working to mitigate the...
- investigating May 20, 2026, 03:41 PM UTC
Please be advised that the issue reported earlier where some orders are showing in exception in OrderStream when an action has already been taken on the order, is ongoing. We are working to mitigate the situation and we will provide you with an update as promptly as possible. <br /...
- resolved May 20, 2026, 07:05 PM UTC
Please be advised that the OrderStream Order Exception issue communicated earlier today has been resolved. Order exceptions are now working as expected. No additional action is needed. Please view the link below to contact us with any additional questions or concerns and our...