Rithum experienced a minor incident on May 26, 2026 affecting Brands - Fulfillment (Brands - Fulfillment) and Brands - Orders Management (Brands - Orders Management), lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 26, 2026, 05:52 PM UTC
Our Engineering team is currently investigating errors communicating with some of our external shipping partners on behalf of our customers. This degradation would impact our shipping automation, for suppliers leveraging this capability, particularly automated label acquisition and...
- investigating May 26, 2026, 06:54 PM UTC
Our Engineering team has identified the communication errors with some of our external shipping partners and working to restore the service. An update will be posted as soon as additional information becomes available.
- resolved May 26, 2026, 07:35 PM UTC
We have confirmed restoration of services and the user interface is now functioning as expected. Our suppliers who experienced issues during this window of time should retry any requests as necessary. Please view the link below to contact us with any additional questions or concerns...