Rithum incident

Dsco Reports and Insights Issue

Minor Resolved View vendor source →

Rithum experienced a minor incident on May 8, 2026 affecting DSCO - Reporting (DSCO - Reporting) and OrderStream - Insights (OrderStream - Insights) and 1 more component, lasting 13h 33m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 02:21 PM UTC
Resolved
May 09, 2026, 03:54 AM UTC
Duration
13h 33m
Detected by Pingoru
May 08, 2026, 02:21 PM UTC

Affected components

DSCO - Reporting (DSCO - Reporting)OrderStream - Insights (OrderStream - Insights)DSCO - Insights (DSCO - Insights)

Update timeline

  1. identified May 08, 2026, 02:21 PM UTC

    Please be advised that some reports within Rithum's Dsco platform may be unavailable at this time due to a 3rd party vendor's service degradation. We are working to mitigate the situation and we will provide you with an update as promptly as possible. Please view the link...

  2. identified May 08, 2026, 03:25 PM UTC

    Please be advised that some reports and Insights data within Rithum's Dsco platform may be unavailable at this time due to a 3rd party vendor's service degradation. We are working to mitigate the situation and we will provide you with an update as promptly as possible. ...

  3. identified May 08, 2026, 05:47 PM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports and Insights data within Rithum's Dsco platform potentially being unavailable due to a 3rd party vendor's service degradation, is ongoing but systems are showing early signs of recovery. Our 3rd party...

  4. identified May 08, 2026, 07:38 PM UTC

    Please be advised that the issue communicated to you earlier, regarding Insights data within Rithum's Dsco platform potentially being unavailable due to a 3rd party vendor's service degradation, is resolved at this time. Insights is available and data is up to date. Some reports...

  5. identified May 08, 2026, 10:13 PM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports generated in Rithum's Dsco platform Reports page that may contain stale data, is ongoing at this time. We continuing to work through a backlog of Dsco reporting data events and we will provide an update...

  6. resolved May 09, 2026, 03:54 AM UTC

    Please be advised that the issue communicated to you earlier, regarding some reports generated in Rithum's Dsco platform Reports page that may contain stale data, is resolved at this time. Please view the link below to contact us with any additional questions or concerns and our Software...