Rithum experienced a minor incident on August 21, 2026 affecting DSCO Portal (DSCO Portal) and DSCO - Automated Jobs (File Processing) (DSCO - Automated Jobs (File Processing)) and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 02:57 PM UTC
Please be advised Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, and some customers may experience intermittent issues with order exports for non-new orders from the Dsco Portal. We are working to mitigate the situation and we will...
- investigating Aug 21, 2026, 04:24 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Please note that manual order exports are working as intended at this time. We are working...
- investigating Aug 21, 2026, 05:13 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some customers may also be experiencing errors when trying to generate ship labels and some file-based...
- investigating Aug 21, 2026, 06:21 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some customers may also be experiencing errors when trying to generate ship labels and some file-based...
- investigating Aug 22, 2026, 12:28 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some Dsco customers may also be experiencing errors when trying to generate ship labels and some file-based...
- investigating Aug 22, 2026, 05:19 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is ongoing. Some Dsco customers may also be experiencing errors when trying to generate ship labels and some file-based...
- resolved Aug 22, 2026, 10:10 PM UTC
Please be advised that the issue we informed you of earlier, that Rithum may be experiencing some file processing delays on the Dsco platform due to backlog processing, is resolved but we are continuing to monitor system health. We will update the status page if needed. Some Dsco...