AI Dashboards
Affected: AI Dashboards
Restaurant365 Outage History
Restaurant365 is up right nowRestaurant365 had 44 outages in the last 2 years totaling 739h 22m of downtime — averaging 1.8 incidents per month.
There were 44 Restaurant365 outages since April 1, 2025 totaling 739h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Reports of Slowness
Affected: Customer DatabasesAd HocMy ReportsCustom Financials ReporterAI Dashboards
Timeline · 3 updates
- investigating Jun 01, 2026, 03:48 PM UTC
We are currently investigating reports of slowness
- monitoring Jun 01, 2026, 06:08 PM UTC
A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed.
- resolved Jun 01, 2026, 09:05 PM UTC
With continued reports of full recovery, will mark this incident as resolved.
Multi-Factor Authentication
Affected: Customer Databases
Timeline · 3 updates
- investigating May 28, 2026, 01:32 PM UTC
We are investigating reports that MFA is not working as expected for certain users.
- monitoring May 28, 2026, 01:37 PM UTC
A fix has been implemented and MFA challenges are being sent. We'll continue to monitor.
- resolved May 28, 2026, 01:55 PM UTC
This incident has been resolved, and MFA challenges are being sent as expected.
Reports of Users Experiencing Slowness and Login Issues
Affected: Customer DatabasesMy ReportsCustom Financials ReporterAI Dashboards
Timeline · 3 updates
- investigating May 21, 2026, 07:02 PM UTC
We are currently investigating reports of users experiencing slowness and login issues
- identified May 21, 2026, 08:27 PM UTC
Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.
- resolved May 21, 2026, 08:37 PM UTC
Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.
US Foods EDI Purchase Orders
Affected: FTP File Watcher (Vendor Integration)
Timeline · 3 updates
- investigating May 17, 2026, 07:57 PM UTC
We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.
- identified May 17, 2026, 08:51 PM UTC
We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.
- resolved May 17, 2026, 09:58 PM UTC
This incident has been resolved, and all order were resubmitted.
R365 App Push Notifications currently unavailable for Android Users (only)
Affected: ClassicR365
Timeline · 3 updates
- monitoring Apr 21, 2026, 04:27 PM UTC
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.
- monitoring Apr 24, 2026, 04:02 PM UTC
Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval
- resolved May 14, 2026, 12:58 PM UTC
This incident has been resolved.
R365 Payroll Degradation
Affected: R365 Payroll
Timeline · 5 updates
- investigating Apr 08, 2026, 02:33 PM UTC
We are investigating reports of site slowness within the R365 Payroll module.
- identified Apr 08, 2026, 02:44 PM UTC
The root cause has been identified, and a fix is being prepared.
- monitoring Apr 08, 2026, 03:56 PM UTC
A fix has been implemented, and we're monitoring the situation.
- monitoring Apr 08, 2026, 03:56 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 08, 2026, 09:04 PM UTC
This incident has been resolved.
Reports of slowness for payments to be calculated
Affected: R365 Payroll
Timeline · 4 updates
- identified Apr 07, 2026, 05:57 PM UTC
The root cause has been identified, and a fix is currently being implemented.
- monitoring Apr 07, 2026, 07:28 PM UTC
A fix has been implemented and we are now monitoring the results
- monitoring Apr 07, 2026, 09:44 PM UTC
We are continuing to monitor the fix implemented to ensure full recovery
- resolved Apr 08, 2026, 12:04 AM UTC
We are continuing to see recovery and now consider this incident resolved.
Custom Financial Reports - Blank Reports
Affected: Custom Financials Reporter
Timeline · 4 updates
- investigating Mar 12, 2026, 08:53 PM UTC
We are investigating reports that certain Custom Financial Reports appear blank.
- identified Mar 12, 2026, 10:24 PM UTC
Our team has identified the root cause of this issue, and a fix is being prepared.
- monitoring Mar 13, 2026, 12:14 AM UTC
A fix has been deployed, and we're monitoring for outliers.
- resolved Mar 13, 2026, 01:38 AM UTC
This incident has been resolved.
Tip Rules are not Generating
Affected: Customer DatabasesMy Reports
Timeline · 3 updates
- identified Mar 11, 2026, 03:49 PM UTC
We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.
- monitoring Mar 11, 2026, 04:25 PM UTC
The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved
- resolved Mar 11, 2026, 06:09 PM UTC
The incident has been resolved and we continue to see reports of full recovery.
Labor not importing
Affected: FTP File Watcher (Vendor Integration)POS Integrations (DSS Polling)API
Timeline · 4 updates
- investigating Mar 08, 2026, 04:11 PM UTC
We are currently investigating reports of issues with Labor data imports.
- identified Mar 08, 2026, 08:22 PM UTC
A fix is being implemented, and we're seeing recovery.
- monitoring Mar 08, 2026, 10:04 PM UTC
Missing labor data is now available for review, and we're monitoring for outliers.
- resolved Mar 09, 2026, 12:11 AM UTC
This incident has been resolved.
Radar Polling
Affected: Client Polling
Timeline · 3 updates
- investigating Feb 19, 2026, 05:32 PM UTC
We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.
- monitoring Feb 19, 2026, 05:44 PM UTC
We've implemented a fix for this polling outage, and we're monitoring recovery.
- resolved Feb 19, 2026, 08:03 PM UTC
Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home
System Slowness - Inventory Module
Affected: Customer Databases
Timeline · 4 updates
- investigating Feb 09, 2026, 02:53 PM UTC
We are investigating reports from certain customers around general slowness in the inventory module.
- identified Feb 09, 2026, 04:06 PM UTC
We have identified the root cause of this issue, and a fix is being prepared.
- monitoring Feb 09, 2026, 05:28 PM UTC
A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.
- resolved Feb 09, 2026, 10:58 PM UTC
The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.
EDI Purchase Orders
Affected: FTP File Watcher (Vendor Integration)
Timeline · 2 updates
- identified Jan 21, 2026, 10:52 PM UTC
We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.
- resolved Jan 22, 2026, 03:22 AM UTC
This incident has been resolved.
DSS imports
Affected: POS Integrations (DSS Polling)
Timeline · 2 updates
- monitoring Jan 14, 2026, 12:47 PM UTC
We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.
- resolved Jan 14, 2026, 05:51 PM UTC
Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved.
Intermittent Slowness
Affected: Customer DatabasesAd HocPOS Integrations (DSS Polling)My ReportsCustom Financials Reporter
Timeline · 13 updates
Filters not working within my reports and unable to print checks
Affected: My ReportsAI Dashboards
Timeline · 3 updates
- investigating Jan 07, 2026, 09:51 PM UTC
We are currently investigating reports of filters not working in my reports and some customers unable print checks
- monitoring Jan 07, 2026, 10:29 PM UTC
A fix has been released, and reporting filters are working as expected. We'll continue to monitor for further reports.
- resolved Jan 07, 2026, 11:04 PM UTC
This incident has been resolved.
Missing Daily Sales Summary
Affected: POS Integrations (DSS Polling)
Timeline · 5 updates
- investigating Dec 19, 2025, 11:59 AM UTC
We are investigating reports of missing Daily Sales Summary for certain customers.
- identified Dec 19, 2025, 12:43 PM UTC
This issue appears to be related to widespread troubles with content delivery services. We're working to deliver an alternative solution.
- monitoring Dec 19, 2025, 01:28 PM UTC
We have implemented an alternative solution and DSS are flowing.
- monitoring Dec 19, 2025, 03:58 PM UTC
We are continuing to monitor for any outlying troubles.
- resolved Dec 19, 2025, 05:04 PM UTC
This incident has been resolved.
Missing DSS
Affected: POS Integrations (DSS Polling)
Timeline · 3 updates
- investigating Dec 09, 2025, 01:20 PM UTC
We are investigating reports of missing DSSs for certain customers.
- monitoring Dec 09, 2025, 01:39 PM UTC
A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.
- resolved Dec 09, 2025, 02:48 PM UTC
This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home
ExpandShare - Unable to Post.
Affected: App
Timeline · 4 updates
- investigating Nov 01, 2025, 11:42 PM UTC
We are currently investigating reports that users are unable to Post.
- identified Nov 02, 2025, 12:03 AM UTC
The root cause of this issue has been identified, and a fix is being deployed.
- monitoring Nov 02, 2025, 12:18 AM UTC
A solution has been deployed, and we are monitoring to confirm.
- resolved Nov 02, 2025, 12:35 AM UTC
This incident has been resolved.
Custom Financial Reports
Affected: Custom Financials Reporter
Timeline · 7 updates
- investigating Oct 27, 2025, 06:11 PM UTC
We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.
- identified Oct 27, 2025, 06:27 PM UTC
We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.
- identified Oct 27, 2025, 07:37 PM UTC
We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.
- identified Oct 27, 2025, 11:40 PM UTC
We are continuing to work on a solution.
- identified Oct 28, 2025, 01:49 AM UTC
A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.
- monitoring Oct 28, 2025, 11:19 AM UTC
A solution has been implemented, and we are monitoring the results.
- resolved Oct 28, 2025, 01:22 PM UTC
This incident has been resolved.
Notifications - SMS, Email, and Mobile Push Delivery
Affected: ClassicAppR365
Timeline · 3 updates
- investigating Oct 20, 2025, 06:57 PM UTC
A regional AWS outage is affecting notifications for certain users.
- monitoring Oct 20, 2025, 07:07 PM UTC
We are seeing recovery for these services, and are monitoring the results.
- resolved Oct 20, 2025, 08:33 PM UTC
This incident has been resolved.
R365 Instances down (500 errors being reported)
Affected: Customer Databases
Timeline · 4 updates
- investigating Oct 13, 2025, 09:40 PM UTC
We are currently investigating reports of R365 instances being down.
- monitoring Oct 13, 2025, 09:58 PM UTC
We are seeing recovery at this time and R365 instances continue to come back online. We will continue to investigate the root cause and monitor recovery.
- resolved Oct 13, 2025, 10:25 PM UTC
The incident is now resolved.
- postmortem Oct 13, 2025, 10:27 PM UTC
**14:21pm PT - Incident reported and issue confirmed.** **14:58 pm PT - Full recovery** **Impact Summary** The incident affected the login service, resulting in login failures for users who attempted to sign in during the disruption. **Scope of Impact** Core site functionality remained unaffected. Users who were already logged in prior to the incident continued to access and use the platform without interruption. **User Experience** * Users attempting to log in during the incident: Experienced failures or delays in authentication. * Users already logged in: No noticeable impact; they were able to continue normal operations.
We are investigating reports of Invoices and invoice images not importing via Docs To Process email
Affected: Customer DatabasesFTP File Watcher (Vendor Integration)
Timeline · 3 updates
- investigating Sep 04, 2025, 03:56 PM UTC
We are currently investigating the issue...
- identified Sep 04, 2025, 04:06 PM UTC
We have identified the root cause and working on deploying a fix
- resolved Sep 04, 2025, 06:44 PM UTC
We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolved
Issue with Reports
Affected: Ad HocMy ReportsCustom Financials ReporterFYIsoft
Timeline · 4 updates
- investigating Aug 29, 2025, 10:31 PM UTC
We are currently investigating an issue preventing reports to accurately run
- identified Aug 29, 2025, 11:33 PM UTC
The issue has been identified and we are working on implementing a fix.
- monitoring Aug 30, 2025, 12:57 AM UTC
A fix has been deployed and we will continue to monitor the results before closing the incident.
- resolved Aug 30, 2025, 02:20 AM UTC
This incident is resolved.