Resolved after 2 hours, affecting FTP File Watcher (Vendor Integration), on May 17, 2026.
We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.
Affected components
FTP File Watcher (Vendor Integration)
Update timeline
- investigating May 17, 2026, 07:57 PM UTC
We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.
- identified May 17, 2026, 08:51 PM UTC
We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected.
- resolved May 17, 2026, 09:58 PM UTC
This incident has been resolved, and all order were resubmitted.
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