Restaurant365 experienced a critical incident on June 2, 2026 affecting AI Dashboards, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 03:00 PM UTC
We are investigating reports that AI Dashboards are returning errors for certain users.
- identified Jun 02, 2026, 03:17 PM UTC
We have identified the root cause of this issue and a fix is being prepared.
- identified Jun 02, 2026, 06:23 PM UTC
We are continuing to work towards a fix for this issue.
- monitoring Jun 02, 2026, 06:34 PM UTC
A fix has been implemented and reports can be viewed as expected.
- monitoring Jun 02, 2026, 08:09 PM UTC
We are continuing to monitor intermittent troubles.
- identified Jun 03, 2026, 02:13 PM UTC
Our teams continue to work on this issue.
- identified Jun 03, 2026, 05:59 PM UTC
Our teams continue to pursue a solution.
- monitoring Jun 03, 2026, 07:36 PM UTC
A fix has been implemented and AI Dashboards are coming back online. We'll continue to monitor.
- resolved Jun 03, 2026, 09:00 PM UTC
This incident has been resolved, and AI Dashboards are now fully operational.