Restaurant365 incident

Reports of Users Experiencing Slowness and Login Issues

Notice Resolved View vendor source →

Restaurant365 experienced a notice incident on May 21, 2026 affecting Customer Databases and My Reports and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 07:02 PM UTC
Resolved
May 21, 2026, 08:37 PM UTC
Duration
1h 34m
Detected by Pingoru
May 21, 2026, 07:02 PM UTC

Affected components

Customer DatabasesMy ReportsCustom Financials ReporterAI Dashboards

Update timeline

  1. investigating May 21, 2026, 07:02 PM UTC

    We are currently investigating reports of users experiencing slowness and login issues

  2. identified May 21, 2026, 08:27 PM UTC

    Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix.

  3. resolved May 21, 2026, 08:37 PM UTC

    Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved.