Qualys incident

US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513)

Critical Resolved View vendor source →

Qualys experienced a critical incident on February 20, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more component, lasting 8h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 06:47 PM UTC
Resolved
Feb 21, 2026, 02:54 AM UTC
Duration
8h 6m
Detected by Pingoru
Feb 20, 2026, 06:47 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)CertView (CERT)CertView (CERT)CertView (CERT)Cloud Agent (CA)

Update timeline

  1. investigating Feb 20, 2026, 06:48 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is impacting user login in to US Platforms 1 , 2 and 3. Due to a current Cloudlfare outage, all services on these mentioned platforms are down. We are tracking the following page closely for updates: https://www.cloudflarestatus.com/. At this time, our team is working to reroute the traffic to bring services up until the third party outage is resolved. The ticket reference for this incident is IM-12513.

  2. monitoring Feb 20, 2026, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 21, 2026, 02:54 AM UTC

    This incident has been resolved.