Qualys incident

US Platforms 1, 2 and 3: Cloudflare Issue (IM-12513)

Critical Resolved View vendor source →
Started
Feb 20, 2026, 06:47 PM UTC
Resolved
Feb 21, 2026, 02:54 AM UTC
Duration
8h 6m
Detected by Pingoru
Feb 20, 2026, 06:47 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)CertView (CERT)CertView (CERT)CertView (CERT)Cloud Agent (CA)Cloud Agent (CA)Cloud Agent (CA)Total CloudTotal CloudTotal CloudContainer Security (CS)Container Security (CS)Container Security (CS)Continuous Monitoring (CM)Continuous Monitoring (CM)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)Endpoint Detection and Response (EDR)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)File Integrity Monitoring (FIM)File Integrity Monitoring (FIM)Malware Detection (MD)Malware Detection (MD)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Out-of-Band Configuration Assessment (OCA)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Network Passive Sensor (PS)Network Passive Sensor (PS)Patch Management (PM)Patch Management (PM)Patch Management (PM)PCI Compliance (PCI)PCI Compliance (PCI)PCI Compliance (PCI)Policy Audit (PA)Policy Audit (PA)Policy Audit (PA)Qualys Gateway Service (QGS)Qualys Gateway Service (QGS)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Assessment Questionnaire (SAQ)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)Security Configuration Assessment (SCA)VMDR MobileVMDR MobileVMDR MobileThreat Protection (TP)Threat Protection (TP)Threat Protection (TP)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Web Application Scanning (WAS)Web Application Scanning (WAS)Web Application Scanning (WAS)SaaS Detection and Response (SDR)SaaS Detection and Response (SDR)Custom Assessment and Remediation (CAR)Custom Assessment and Remediation (CAR)Custom Assessment and Remediation (CAR)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Connector CentralizationConnector CentralizationConnector CentralizationVMDR OTQualys Flow (QFLOW)Qualys Flow (QFLOW)Qualys Flow (QFLOW)VMDR OTVMDR OTTotal CloudEnterprise TruRisk Management (ETM)Enterprise TruRisk Management (ETM)Enterprise TruRisk Management (ETM)TotalAITotalAITotalAIAdministration

Update timeline

  1. investigating Feb 20, 2026, 06:48 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is impacting user login in to US Platforms 1 , 2 and 3. Due to a current Cloudlfare outage, all services on these mentioned platforms are down. We are tracking the following page closely for updates: https://www.cloudflarestatus.com/. At this time, our team is working to reroute the traffic to bring services up until the third party outage is resolved. The ticket reference for this incident is IM-12513.

  2. monitoring Feb 20, 2026, 07:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 21, 2026, 02:54 AM UTC

    This incident has been resolved.

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