Qualys incident
UK Platform 1,EU Platform 1&EU Platform 2: Multiple software(s) are being displaying incorrect name (IM-12491)
Affected components
Update timeline
- investigating Feb 05, 2026, 10:45 AM UTC
Qualys Cloud Operations is currently investigating an issue where Multiple software(s) are displaying an incorrect name. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.
- identified Feb 05, 2026, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 06, 2026, 03:45 AM UTC
We are continuing to work on a fix for this issue.
- identified Feb 06, 2026, 03:47 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 24, 2026, 10:12 PM UTC
Qualys Cloud Operations team deployed a workaround to address the reported issue. The permanent fix will be in CSAM version 3.7.1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.
- resolved Mar 09, 2026, 08:30 PM UTC
A permanent fix will be provided under CSAM version 3.7.1.0.
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