Qualys incident

UK Platform 1,EU Platform 1&EU Platform 2: Multiple software(s) are being displaying incorrect name (IM-12491)

Minor Resolved View vendor source →

Qualys experienced a minor incident on February 5, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more component, lasting 32d 9h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 10:45 AM UTC
Resolved
Mar 09, 2026, 08:30 PM UTC
Duration
32d 9h
Detected by Pingoru
Feb 05, 2026, 10:45 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)

Update timeline

  1. investigating Feb 05, 2026, 10:45 AM UTC

    Qualys Cloud Operations is currently investigating an issue where Multiple software(s) are displaying an incorrect name. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.

  2. identified Feb 05, 2026, 03:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 06, 2026, 03:45 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Feb 06, 2026, 03:47 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 24, 2026, 10:12 PM UTC

    Qualys Cloud Operations team deployed a workaround to address the reported issue. The permanent fix will be in CSAM version 3.7.1. Further updates will be shared as they become available. The ticket reference for this incident is IM-12491.

  6. resolved Mar 09, 2026, 08:30 PM UTC

    A permanent fix will be provided under CSAM version 3.7.1.0.