Qualys incident

EU Platform 2: Qualys UI Login Impacted [IM-12553]

Critical Resolved View vendor source →

Qualys experienced a critical incident on March 24, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2026, 03:05 AM UTC
Resolved
Mar 24, 2026, 06:23 AM UTC
Duration
3h 18m
Detected by Pingoru
Mar 24, 2026, 03:05 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Mar 24, 2026, 03:05 AM UTC

    The Qualys Cloud Platform Operations team is actively investigating the login issue experienced on EU Platform 2. Scans and the APIs are also impacted. Further updates will be shared as they become available. The ticket reference for this incident is IM-12553.

  2. monitoring Mar 24, 2026, 03:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 06:23 AM UTC

    This incident has been resolved.