Qualys incident

US Platform 1: High Lag observed on scan processing service that has impacted scans [IM-12509]

Major Resolved View vendor source →

Qualys experienced a major incident on February 18, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 2d 11h. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2026, 02:35 AM UTC
Resolved
Feb 20, 2026, 01:37 PM UTC
Duration
2d 11h
Detected by Pingoru
Feb 18, 2026, 02:35 AM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating Feb 18, 2026, 02:35 AM UTC

    Qualys Cloud Platform Operations Team is currently investigating an issue on US Platform 1 causing a High Lag on Scan processing service. Further updates will be shared as they become available. The ticket Reference for this incident is IM-12509.

  2. investigating Feb 18, 2026, 07:37 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 19, 2026, 03:17 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Feb 20, 2026, 12:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 20, 2026, 01:37 PM UTC

    This incident has been resolved.