Qualys incident

US Platform 2: High Portal-Indexing lag [IM-12489]

Minor Resolved View vendor source →

Qualys experienced a minor incident on February 5, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 03:44 AM UTC
Resolved
Feb 05, 2026, 05:23 AM UTC
Duration
1h 38m
Detected by Pingoru
Feb 05, 2026, 03:44 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. identified Feb 05, 2026, 03:44 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the US Platform 2 that is causing an indexing delay. Users will notice that information will take longer than expected to appear in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12489.

  2. monitoring Feb 05, 2026, 04:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 05, 2026, 05:23 AM UTC

    This incident has been resolved.