Qualys incident
EU Platform 1: Unable To Access UI (IM-12544)
Affected components
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)Policy Audit (PA)Qualys Gateway Service (QGS)SaaS Detection and Response (SDR)Security Assessment Questionnaire (SAQ)Security Configuration Assessment (SCA)VMDR MobileThreat Protection (TP)Vulnerability Management (VM)Web Application Scanning (WAS)Unified Dashboard (UD)Custom Assessment and Remediation (CAR)Connector CentralizationVMDR OTQualys Flow (QFLOW)Enterprise TruRisk Management (ETM)Total AI
Update timeline
- investigating Mar 16, 2026, 07:51 PM UTC
Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544
- monitoring Mar 16, 2026, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 09:33 PM UTC
This incident has been resolved.
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