Qualys incident

EU Platform 1: Unable To Access UI (IM-12544)

Critical Resolved View vendor source →

Qualys experienced a critical incident on March 16, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2026, 07:51 PM UTC
Resolved
Mar 16, 2026, 09:33 PM UTC
Duration
1h 42m
Detected by Pingoru
Mar 16, 2026, 07:51 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)CertView (CERT)Cloud Agent (CA)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Mar 16, 2026, 07:51 PM UTC

    Qualys Cloud Operations is currently investigating an issue that is impacting user login to EU Shared Platform 1. As a workaround, login to the platform can be done via https://qualysguard.qualys.eu/portal-front. Further updates will be shared as they become available. The ticket reference for this incident is IM-12544

  2. monitoring Mar 16, 2026, 07:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 09:33 PM UTC

    This incident has been resolved.