Qualys incident

Platform: US_POD1/2/3, EU_POD1/2, IN_POD1, CA_POD1: Tag Based Queries Not Returning Expected Assets(IM-12549)

Major Resolved View vendor source →
Started
Mar 18, 2026, 03:11 AM UTC
Resolved
Mar 22, 2026, 12:16 PM UTC
Duration
4d 9h
Detected by Pingoru
Mar 18, 2026, 03:11 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)AssetView (AV)AssetView (AV)AssetView (AV)AssetView (AV)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)

Update timeline

  1. investigating Mar 18, 2026, 03:11 AM UTC

    Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

  2. monitoring Mar 18, 2026, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 22, 2026, 12:16 PM UTC

    This incident has been resolved.

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