Qualys incident

Platform: US_POD1/2/3, EU_POD1/2, IN_POD1, CA_POD1: Tag Based Queries Not Returning Expected Assets(IM-12549)

Major Resolved View vendor source →

Qualys experienced a major incident on March 18, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and 1 more component, lasting 4d 9h. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 03:11 AM UTC
Resolved
Mar 22, 2026, 12:16 PM UTC
Duration
4d 9h
Detected by Pingoru
Mar 18, 2026, 03:11 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)AssetView (AV)AssetView (AV)

Update timeline

  1. investigating Mar 18, 2026, 03:11 AM UTC

    Customers running tag-based QQL queries in the VMDR Vulnerabilities tab and in CSAM may observe that some assets are not being returned in the results. This issue is impacting multiple dashboards, widgets, and all users.

  2. monitoring Mar 18, 2026, 12:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 22, 2026, 12:16 PM UTC

    This incident has been resolved.