PXP Outage History

Started Jul 29, 2026, 11:43 AM UTC· resolved Jul 29, 2026, 11:45 AM UTC

1. resolved Jul 29, 2026, 12:29 PM UTC

   Between 11:43:49 UTC and 11:45:17 UTC on 29 July 2026, card authorisation requests processed via Braintree experienced a brief service disruption. The issue has been resolved, and services have been fully restored. We apologise for any inconvenience caused. End Time 11:45 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started Jul 26, 2026, 01:31 AM UTC· resolved Jul 26, 2026, 05:02 PM UTC

1. resolved Jul 27, 2026, 05:49 AM UTC

   Incident Reference: 1294916 Incident Description: ECMC and VISA Deposit transactions encountered failures due to an AuthoriseCommunicationErrorOccurred starting at 1:31:51 PM UTC. A total of 58 transactions were affected by this issue. The disruption originated from the payment service provider's end, as confirmed by their status page. The issue has been resolved as of 17:02 UTC, and Paysafe has updated their status page accordingly. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started Jul 24, 2026, 10:25 AM UTC· resolved Jul 24, 2026, 01:28 PM UTC

1. investigating Jul 24, 2026, 10:25 AM UTC

   We are currently investigating an issue affecting the generation of Reports for clearing payouts in Payment Service Admin for merchants using PXP Acquiring. Merchant settlements have been processed as scheduled and are not impacted. We are working to identify the root cause and will provide further updates as more information becomes available For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Jul 24, 2026, 01:28 PM UTC

   This incident has been resolved.

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Started Jul 24, 2026, 08:36 AM UTC· resolved Jul 24, 2026, 10:36 AM UTC

1. investigating Jul 24, 2026, 08:36 AM UTC

   Incident Reference: 1294329 Acquirer Fexco Incident Description: There may be a settlement delay for Fexco transactions dated 23/07/2026, PXP are currently investigating and will resubmit the settlement file as soon as the issue has been identified. Impact: Possible 24 hour settlement delay for transactions taken on 23th July 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. monitoring Jul 24, 2026, 09:23 AM UTC

   PXP have resubmitted the affected file, and are currently awaiting acceptance and confirmation. More information will be provided as it becomes available.

3. resolved Jul 24, 2026, 10:36 AM UTC

   The file has been accepted by Fexco.

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Started Jul 23, 2026, 01:27 AM UTC· resolved Jul 23, 2026, 02:46 AM UTC

1. investigating Jul 23, 2026, 01:27 AM UTC

   We are currently investigating a service disruption affecting iPay Deposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 23:00 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Jul 23, 2026, 02:46 AM UTC

   Provider has identified an issue on their side. The issue affecting IpayDeposit has been resolved, and services are now operating normally. Thank you for your patience.

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Started Jul 15, 2026, 11:20 PM UTC· resolved Jul 16, 2026, 12:15 AM UTC

1. investigating Jul 15, 2026, 11:20 PM UTC

   We are currently investigating a service disruption affecting PIX Deposit. Our teams are working with the Provider to identify the root cause and will provide an update as soon as we have more information. Start Time 20:45 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified Jul 15, 2026, 11:25 PM UTC

   Provider has mentioned in their status page that there is an issue with one of their participating banks. We will provide an update once we have more information. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

3. resolved Jul 16, 2026, 12:15 AM UTC

   The issue affecting PIX Deposit has been resolved and services are now operating normally. End Time 23:30 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started Jul 15, 2026, 07:32 AM UTC· resolved Jul 15, 2026, 09:10 AM UTC

1. investigating Jul 15, 2026, 08:09 AM UTC

   We are currently investigating a service disruption affecting Mastercard 3-D Secure (ECMC 3DS) authentication. The issue was detected at 06:59 UTC and is impacting Mastercard 3-D Secure authentication services. We are actively monitoring the situation and will provide further updates as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. monitoring Jul 15, 2026, 08:25 AM UTC

   We see an improvement in the 3DS authentication. We are monitoring the issue

3. resolved Jul 15, 2026, 11:36 AM UTC

   The issue affecting Mastercard 3-D Secure (ECMC 3DS) authentication has been resolved. Services have returned to normal operation at 08:52 UTC, and transaction processing is functioning as expected. We will continue to monitor the platform to ensure ongoing stability.

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Started Jul 10, 2026, 11:36 AM UTC· resolved Jul 10, 2026, 02:37 PM UTC

1. identified Jul 10, 2026, 11:36 AM UTC

   The PXP Support team has identified an issue affecting intermittent card payment authorizations, which have been failing due to a communication error since 10/07/2026 10:11:04 UTC. Our technical team is actively working with the provider to investigate and resolve the issue. Further updates will be provided as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified Jul 10, 2026, 11:48 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Jul 10, 2026, 12:17 PM UTC

   Transaction processing has returned to normal. We are continuing to monitor the platform closely to ensure stability and will provide further updates if required.

4. resolved Jul 10, 2026, 02:37 PM UTC

   Please be informed that the transaction process is back to normal since 10/07/2026 10:51 UTC.

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Started Jul 08, 2026, 10:30 AM UTC· resolved Jul 29, 2026, 12:38 PM UTC

1. investigating Jul 08, 2026, 10:30 AM UTC

   We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***7/6/2026 8:42 PM*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Jul 29, 2026, 12:38 PM UTC

   No errors have been observed since 22nd at 18:22 UTC. We have also confirmed this status with the provider, and processing has returned to normal.

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Started Jul 08, 2026, 05:30 AM UTC· resolved Jul 08, 2026, 07:15 AM UTC

1. resolved Jul 08, 2026, 11:31 AM UTC

   Please be aware of an issue affecting American Express authorisations during the below times this morning (8th July 2026). The issue was external to PXP and we understand the issue has now been resolved and services are now operating normally. Start Time 05:30 am UTC End Time 07:15 am UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started Jul 07, 2026, 01:53 AM UTC· resolved Jul 07, 2026, 04:08 AM UTC

1. investigating Jul 07, 2026, 01:53 AM UTC

   We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time ***12:47*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified Jul 07, 2026, 01:57 AM UTC

   Provider has identified an issue on their side, and their team is investigating the issue. Updates will be provided as more information becomes available.

3. resolved Jul 07, 2026, 04:08 AM UTC

   The issue affecting BankTransferRedirectDeposit/ Astropay has been resolved, and services are now operating normally. Thank you for your patience.

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Started Jun 29, 2026, 12:18 PM UTC· resolved Jun 30, 2026, 07:50 AM UTC

1. investigating Jun 29, 2026, 12:18 PM UTC

   Some customers may experience an issue during checkout after completing 3D Secure (3DS) verification. After confirming the payment in their banking app, the Checkout page may refresh and ask for card details to be entered again. Although it appears that the payment has not gone through, it may still be processing in the background. We recommend checking whether your order has been confirmed or waiting a few minutes before attempting the payment again to avoid duplicate charges. We are currently investigating this issue further. Please reach out to us on [email protected] for further information if you require this.

2. resolved Jun 30, 2026, 07:50 AM UTC

   This incident has been resolved.

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Started Jun 14, 2026, 06:24 AM UTC· resolved Jun 14, 2026, 06:48 AM UTC

1. investigating Jun 14, 2026, 06:24 AM UTC

   We are currently investigating a service disruption affecting BankTransferRedirectDeposit/ Astropay. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***05:00*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified Jun 14, 2026, 06:31 AM UTC

   Provider has identified an issue on their side, and their team is investigating the issue. Updates will be provided as more information becomes available.

3. resolved Jun 14, 2026, 06:48 AM UTC

   The issue affecting BankTransferRedirectDeposit/ Astropay has been resolved, and services are now operating normally. Thank you for your patience. End Time ***06:15*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started May 20, 2026, 01:09 PM UTC· resolved May 20, 2026, 02:24 PM UTC

1. investigating May 20, 2026, 01:09 PM UTC

   We are currently investigating a service disruption affecting Interac eTransfer Deposits and Interac Withdrawals. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 12:16 PM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified May 20, 2026, 01:33 PM UTC

   The Provider informed us about a delay they are having with Interac Network. We continue to notice the approval rates have not improved. PXP Systems are operating normally. Updates will be provided as more information becomes available.

3. identified May 20, 2026, 02:21 PM UTC

   The approval rate is back to normal since 01:33 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

4. monitoring May 20, 2026, 02:21 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved May 20, 2026, 02:24 PM UTC

   This incident has been resolved.

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Started May 10, 2026, 01:08 PM UTC· resolved May 10, 2026, 02:47 PM UTC

1. monitoring May 10, 2026, 01:08 PM UTC

   Incident Reference: 1258487 Incident Description: The PXP Support team noticed that the VISA/ECMC Deposit transactions through Shift4 are hung in AuthoriseCommunicationErrorOccurred State since 5/10/2026 12:18 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time12:18 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved May 10, 2026, 02:47 PM UTC

   The approval rate is back to normal since 5/10/2026 02:29 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

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Started May 10, 2026, 06:16 AM UTC· resolved May 10, 2026, 06:48 AM UTC

1. investigating May 10, 2026, 06:16 AM UTC

   Incident Reference: 1258419 Incident Description: The PXP Support team noticed that the BankTransferRedirectDeposit transactions through Astropay are hung in RedirectURLCreated State since 5/10/2026 4:58 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time 04:58 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved May 10, 2026, 06:48 AM UTC

   The approval rate is back to normal since 5/10/2026 06:20 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

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Started May 01, 2026, 07:36 PM UTC· resolved May 01, 2026, 11:48 PM UTC

1. investigating May 01, 2026, 07:36 PM UTC

   We have observed a decline in the success rates for several payment methods. We are currently conducting an internal investigation and will provide you with an update in due course.

2. resolved May 01, 2026, 11:48 PM UTC

   There were some issues with notification processing that have now been resolved. May 1, 23:00 UTC

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Started Apr 28, 2026, 11:01 AM UTC· resolved Apr 28, 2026, 01:55 PM UTC

1. monitoring Apr 28, 2026, 11:01 AM UTC

   Incident Reference: #1254324 Acquirer Fexco Incident Description: There may be a settlement delay for Fexco transactions dated 27/04/2026, due to a submission failure. Impact: Possible 24 hour settlement delay for transactions taken on 27th April 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 28, 2026, 01:55 PM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 10:37 AM UTC· resolved Apr 28, 2026, 01:55 PM UTC

1. monitoring Apr 28, 2026, 10:37 AM UTC

   Incident Reference: #1254319 Acquirer RBS Incident Description: There may be a settlement delay for RBS transactions dated 27/04/2026, due to a submission failure. Impact: Possible 24 hour settlement delay for transactions taken on 27th of April 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 28, 2026, 01:55 PM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 10:26 AM UTC· resolved Apr 28, 2026, 01:55 PM UTC

1. monitoring Apr 28, 2026, 10:26 AM UTC

   Incident Reference: #1254315 Acquirer Omnipay Incident Description: There may be a settlement delay for Omnipay transactions dated 27/04/2026, due to a submission failure. Impact: Possible 24 hour settlement delay for transactions taken on 27th of April 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 28, 2026, 01:55 PM UTC

   This incident has been resolved.

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Started Apr 28, 2026, 06:09 AM UTC· resolved Apr 28, 2026, 06:55 AM UTC

1. investigating Apr 28, 2026, 06:09 AM UTC

   We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 05:30 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 28, 2026, 06:55 AM UTC

   We are seeing an improvement in success rate for Flash1VoucherDeposit since 4/28/2026 6:29 AM UTC. We are monitoring the situation to ensure stability. End Time 06:29 AM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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Started Apr 19, 2026, 09:29 AM UTC· resolved Apr 19, 2026, 09:36 AM UTC

1. investigating Apr 19, 2026, 09:29 AM UTC

   We are currently investigating a service disruption affecting Interac Deposits and Withdrawals. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 08:05 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 19, 2026, 09:36 AM UTC

   Provider confirmed there were service delays associated with the Interac maintenance have now stabilized. The approval rate is back to normal since 09:15 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

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Started Apr 12, 2026, 06:19 AM UTC· resolved Apr 12, 2026, 10:01 AM UTC

1. investigating Apr 12, 2026, 06:19 AM UTC

   We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 05:04 AM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. identified Apr 12, 2026, 06:21 AM UTC

   The Provider has informed in their status page that there in a maintenance going on at their end between 02:00 and 08:00 AM UTC. PXP Systems are operating normally. Updates will be provided as more information becomes available.

3. resolved Apr 12, 2026, 10:01 AM UTC

   The approval rate is back to normal since 06:42 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.

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Started Apr 03, 2026, 12:45 AM UTC· resolved Apr 03, 2026, 01:21 AM UTC

1. investigating Apr 03, 2026, 12:45 AM UTC

   We are currently investigating a potential service disruption affecting both Deposits and Withdrawals starting from 4/2/2026 23:30 UTC which has resolved around 4/3/2026 12:12 AM UTC. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 23:30 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

2. resolved Apr 03, 2026, 01:21 AM UTC

   The issue affecting multiple Deposits and Withdrawals has been resolved and services are now operating normally. We will continue to monitor the transactions for stability. PXP systems are operating normally. End Time 12:12 AM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

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