PXP incident
Incident 1287949 - Service Disruption for Card Payments
PXP experienced a notice incident on July 10, 2026 affecting Transaction Processing, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 10, 2026, 11:36 AM UTC
The PXP Support team has identified an issue affecting intermittent card payment authorizations, which have been failing due to a communication error since 10/07/2026 10:11:04 UTC. Our technical team is actively working with the provider to investigate and resolve the issue. Further updates will be provided as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- identified Jul 10, 2026, 11:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 10, 2026, 12:17 PM UTC
Transaction processing has returned to normal. We are continuing to monitor the platform closely to ensure stability and will provide further updates if required.
- resolved Jul 10, 2026, 02:37 PM UTC
Please be informed that the transaction process is back to normal since 10/07/2026 10:51 UTC.