PXP incident
Incident 1262851 - Service Disruption for Interac payments
PXP experienced a major incident on May 20, 2026 affecting Transaction Processing, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2026, 01:09 PM UTC
We are currently investigating a service disruption affecting Interac eTransfer Deposits and Interac Withdrawals. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 12:16 PM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- identified May 20, 2026, 01:33 PM UTC
The Provider informed us about a delay they are having with Interac Network. We continue to notice the approval rates have not improved. PXP Systems are operating normally. Updates will be provided as more information becomes available.
- identified May 20, 2026, 02:21 PM UTC
The approval rate is back to normal since 01:33 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
- monitoring May 20, 2026, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 02:24 PM UTC
This incident has been resolved.