PXP incident

Incident 1285855 - Service Disruption for BankTransferRedirectDeposit/Astropay

Critical Resolved View vendor source →

PXP experienced a critical incident on July 7, 2026 affecting Transaction Processing, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2026, 01:53 AM UTC
Resolved
Jul 07, 2026, 04:08 AM UTC
Duration
2h 14m
Detected by Pingoru
Jul 07, 2026, 01:53 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Jul 07, 2026, 01:53 AM UTC

    We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time ***12:47*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. identified Jul 07, 2026, 01:57 AM UTC

    Provider has identified an issue on their side, and their team is investigating the issue. Updates will be provided as more information becomes available.

  3. resolved Jul 07, 2026, 04:08 AM UTC

    The issue affecting BankTransferRedirectDeposit/ Astropay has been resolved, and services are now operating normally. Thank you for your patience.