PXP incident

Incident 1258487- Service Disruption for VISA/ECMC Deposit/Shift4

Minor Resolved View vendor source →

PXP experienced a minor incident on May 10, 2026 affecting Transaction Processing, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 01:08 PM UTC
Resolved
May 10, 2026, 02:47 PM UTC
Duration
1h 39m
Detected by Pingoru
May 10, 2026, 01:08 PM UTC

Affected components

Transaction Processing

Update timeline

  1. monitoring May 10, 2026, 01:08 PM UTC

    Incident Reference: 1258487 Incident Description: The PXP Support team noticed that the VISA/ECMC Deposit transactions through Shift4 are hung in AuthoriseCommunicationErrorOccurred State since 5/10/2026 12:18 PM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time12:18 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. resolved May 10, 2026, 02:47 PM UTC

    The approval rate is back to normal since 5/10/2026 02:29 PM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.