PXP incident

Incident 1294916 - Service Disruption for Paysafe

Notice Resolved View vendor source →

PXP experienced a notice incident on July 26, 2026 affecting Transaction Processing, lasting 15h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 01:31 AM UTC
Resolved
Jul 26, 2026, 05:02 PM UTC
Duration
15h 31m
Detected by Pingoru
Jul 26, 2026, 01:31 AM UTC

Affected components

Transaction Processing

Update timeline

  1. resolved Jul 27, 2026, 05:49 AM UTC

    Incident Reference: 1294916 Incident Description: ECMC and VISA Deposit transactions encountered failures due to an AuthoriseCommunicationErrorOccurred starting at 1:31:51 PM UTC. A total of 58 transactions were affected by this issue. The disruption originated from the payment service provider's end, as confirmed by their status page. The issue has been resolved as of 17:02 UTC, and Paysafe has updated their status page accordingly. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.