PXP incident

Incident 1258419 - Service Disruption for BankTransferRedirectDeposit/Astropay

Minor Resolved View vendor source →

PXP experienced a minor incident on May 10, 2026 affecting Transaction Processing, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2026, 06:16 AM UTC
Resolved
May 10, 2026, 06:48 AM UTC
Duration
32m
Detected by Pingoru
May 10, 2026, 06:16 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating May 10, 2026, 06:16 AM UTC

    Incident Reference: 1258419 Incident Description: The PXP Support team noticed that the BankTransferRedirectDeposit transactions through Astropay are hung in RedirectURLCreated State since 5/10/2026 4:58 AM UTC. PXP technical team is coordinating with the Provider for resolution. PXP systems are operating normally. Updates will be provided as more information becomes available. Start Time 04:58 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. resolved May 10, 2026, 06:48 AM UTC

    The approval rate is back to normal since 5/10/2026 06:20 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.