PXP incident
Incident 1285854 - Service Disruption for VIPPreferredDeposit
PXP experienced a minor incident on July 8, 2026 affecting Transaction Processing, lasting 21d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 10:30 AM UTC
We are currently observing payments for VIPPreferredDeposit through Global Payments intermittently failing in communication error. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***7/6/2026 8:42 PM*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Jul 29, 2026, 12:38 PM UTC
No errors have been observed since 22nd at 18:22 UTC. We have also confirmed this status with the provider, and processing has returned to normal.