- Detected by Pingoru
- Oct 18, 2026, 07:17 AM UTC
- Resolved
- Oct 18, 2026, 10:49 AM UTC
- Duration
- 3h 31m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Oct 18, 2026, 07:17 AM UTC
We are currently investigating a service disruption affecting Voucher Redirect Deposit through Callpay. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 06:54 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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identified Oct 18, 2026, 09:51 AM UTC
The provider has confirmed that they are experiencing intermittent issues on their end. Their team is currently working on implementing a fix and will share further updates For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Oct 18, 2026, 10:49 AM UTC
The issue affecting Voucher Redirect Deposit has been resolved and services are now operating normally. End Time ***09:10*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2026, 11:42 PM UTC
- Resolved
- Oct 15, 2026, 12:29 AM UTC
- Duration
- 47m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Oct 15, 2026, 12:09 AM UTC
Incident Reference: 1324486 Incident Description: We have observed that Interac e-Transfer deposits through Payepr have remained in the "InitiateErrorReportedByProvider" state since 10/14/2026 10:59:19 PM UTC.We have contacted the provider and are awaiting a response. PXP systems are working normally. Impact: High Start Time 10/14/2026 10:59:19 PM UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Oct 15, 2026, 12:23 AM UTC
We see successful transactions from 10/14/2026 11:39:22 PM UTC, we are monitoring transactions awaiting response from provider.
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resolved Oct 15, 2026, 12:29 AM UTC
We have received an update from the provider with the following response: ========================================= We observed some transaction processing delays between approximately 7:00 PM and 7:30 PM EDT (23:00–23:30 UTC), which have since been resolved. Our team has completed additional network testing and confirmed that services are functioning as expected. We will continue to closely monitor the situation to ensure ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Oct 12, 2026, 01:11 PM UTC
- Resolved
- Oct 12, 2026, 01:17 PM UTC
- Duration
- 6m
Affected: Transaction Processing
Timeline · 1 update
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resolved Oct 12, 2026, 02:16 PM UTC
Resolved: Visa Withdrawal Requests On 12 October 2026, between 13:11 and 13:17 UTC, Visa withdrawal requests failed when initiatePaymentRequest was sent to PXP, resulting in transactions not being created. The issue was caused by a configuration change at PXP. The change has since been rolled back, and the issue is resolved. End Time 13:17 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2026, 10:11 AM UTC
- Resolved
- Oct 11, 2026, 08:00 AM UTC
- Duration
- 21h 49m
Affected: Transaction Processing
Timeline · 3 updates
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identified Oct 10, 2026, 10:11 AM UTC
We have observed Paysafecard Deposit intermittently failing with timeout Exception, since 0/10/2026 7:05 UTC. We have contacted the provider regarding this issue. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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identified Oct 10, 2026, 01:50 PM UTC
Paysafe is investigating the issue. We will notify you as soon as the updates become available.
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resolved Oct 11, 2026, 08:00 AM UTC
The issue affecting Paysafecard Deposit has been resolved and services are now operating normally. End Time *12:40*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2026, 07:26 AM UTC
- Resolved
- Oct 08, 2026, 08:54 AM UTC
- Duration
- 1h 27m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Oct 08, 2026, 07:26 AM UTC
We are currently investigating a service disruption affecting Diners Deposit. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 03:48 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Oct 08, 2026, 08:54 AM UTC
The transaction processing has returned to normal since 8/10/2026 07:35 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2026, 06:16 AM UTC
- Resolved
- Oct 04, 2026, 07:39 AM UTC
- Duration
- 1h 23m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Oct 04, 2026, 06:16 AM UTC
We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time ***05:00*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Oct 04, 2026, 07:39 AM UTC
The issue affecting BankTransferRedirectDeposit has been resolved and services are now operating normally. End Time ***06:30*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 28, 2026, 08:37 AM UTC
- Resolved
- Sep 28, 2026, 09:07 AM UTC
- Duration
- 29m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Sep 28, 2026, 08:37 AM UTC
Incident Reference: 1317217 Incident Description: We have observed that AppleVisaDeposit transactions are failing due to authorization communication errors. We have contacted the provider regarding this issue. Start Time 07:47:24 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 28, 2026, 09:07 AM UTC
Successful authorizations have been observed since 9/28/2026 8:40:57 UTC. The approval rate returned to normal. PXP Tech Team will continue monitoring transactions. PXP systems are operating normally.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 04:39 PM UTC
- Resolved
- Sep 17, 2026, 05:47 PM UTC
- Duration
- 1h 7m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Sep 17, 2026, 04:39 PM UTC
Incident Reference: 1313464 Incident Description: There is currently an intermittent issue with Unity transactions failing with the following error message "Setup error when connecting to auth provider service", PXP are currently investigating this issue and will provide more information once it is available. Impact: Unity transactions intermittently failing. Start Time 16:00 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 17, 2026, 05:47 PM UTC
Transactions are processing as expected.
Read the full incident report →
Notice September 17, 2026 - Detected by Pingoru
- Sep 17, 2026, 12:40 PM UTC
- Resolved
- Sep 17, 2026, 04:18 PM UTC
- Duration
- 3h 38m
Affected: ReportingHelp & Support
Timeline · 2 updates
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investigating Sep 17, 2026, 12:40 PM UTC
We're currently investigating a possible service disruption affecting the Unity Production Portal. The issue may prevent a small group of users from accessing the portal successfully. If you're unable to log in after entering your authenticator code, please reach out to our Support Team, at [email protected] Start Date 17/09/2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 17, 2026, 04:18 PM UTC
The issue affecting Unity Production Portal Login's has now been resolved. Thank you for your patience while we worked to restore full functionality. End Date 17/09/2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2026, 09:33 AM UTC
- Resolved
- Sep 15, 2026, 11:10 AM UTC
- Duration
- 1h 36m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Sep 15, 2026, 09:33 AM UTC
We are currently investigating a service disruption affecting Flash1VoucherDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 9:09 AM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 15, 2026, 11:10 AM UTC
The issue affecting Flash1VoucherDeposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 10:14 AM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2026, 09:17 PM UTC
- Resolved
- Sep 12, 2026, 11:20 PM UTC
- Duration
- 2h 3m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Sep 12, 2026, 09:17 PM UTC
We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 20:52 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Sep 12, 2026, 10:15 PM UTC
Shift4 has confirmed that the technical issue originated on their end. We have observed that payment processing returned to normal at 21:51 UTC and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 12, 2026, 11:20 PM UTC
The issue affecting Card payments has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 21:51 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 08:50 AM UTC
- Resolved
- Sep 03, 2026, 08:50 AM UTC
- Duration
- –
Affected: Settlement
Timeline · 1 update
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resolved Sep 03, 2026, 08:50 AM UTC
Incident Reference:1307111 Acquirer Barclays Incident Description: There will be a settlement delay for Barclays transactions dated 01/09/2026, due to a submission failure. Impact: Possible 24 hour settlement delay for transactions taken on 1st September 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2026, 12:22 PM UTC
- Resolved
- Sep 02, 2026, 01:33 PM UTC
- Duration
- 1h 11m
Affected: Transaction Processing
Timeline · 2 updates
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investigating Sep 02, 2026, 12:22 PM UTC
We are currently investigating a service disruption affecting ECMC and VISA Deposits. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 07:30 AM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 02, 2026, 01:33 PM UTC
The issue affecting ECMC and VISA deposits has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 12:54 PM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
Critical September 1, 2026 - Detected by Pingoru
- Sep 01, 2026, 05:08 PM UTC
- Resolved
- Sep 01, 2026, 06:57 PM UTC
- Duration
- 1h 49m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Sep 01, 2026, 05:08 PM UTC
We are currently investigating a service disruption affecting Flash/Flash1VoucherDeposit. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***16:16*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Sep 01, 2026, 06:25 PM UTC
Transactions processing normally and we are monitoring the situation to ensure stability. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Sep 01, 2026, 06:57 PM UTC
Provider has confirmed that the issue was on their end. The issue affecting Flash/Flash1VoucherDeposit has been resolved, and services are now operating normally.
Read the full incident report →
- Detected by Pingoru
- Aug 29, 2026, 08:17 PM UTC
- Resolved
- Sep 01, 2026, 08:02 AM UTC
- Duration
- 2d 11h
Affected: Settlement
Timeline · 3 updates
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identified Aug 29, 2026, 08:17 PM UTC
Incident Reference: 1305861 Acquirer Fexco Incident Description: There will be a settlement delay for Fexco transactions dated 29/08/2026, due to a submission failure. Impact: There will be a 24 hour settlement delay for transactions taken on 28th August 2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Aug 29, 2026, 08:18 PM UTC
The file has been submitted this afternoon and we are awaiting confirmation it has been accepted by Fexco.
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resolved Sep 01, 2026, 08:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 11:44 PM UTC
- Resolved
- Aug 29, 2026, 03:12 AM UTC
- Duration
- 3h 28m
Affected: Transaction Processing
Timeline · 2 updates
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identified Aug 28, 2026, 11:44 PM UTC
Incident Reference: 1305811 Incident Description: We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 22:43. According to the provider’s status page, they are currently experiencing issues on their side. We will provide updates as soon as more information becomes available. Impact: Populate impact here if known, if not please remove this line Start Time 22:43 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Aug 29, 2026, 03:12 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 28, 2026, 05:07 PM UTC
- Resolved
- Aug 28, 2026, 10:26 PM UTC
- Duration
- 5h 19m
Affected: Transaction Processing
Timeline · 2 updates
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identified Aug 28, 2026, 05:07 PM UTC
Incident Reference: 1305729 Incident Description:We have observed that transactions processed through Astropay have remained in the “RedirectURLCreated” state since 8/28/2026 16:13 UTC. According to the provider’s status page, they are currently experiencing issues on their side. We will provide updates as soon as more information becomes available. Start Time 14:13 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Aug 28, 2026, 10:26 PM UTC
The issue affecting Astropay has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality.
Read the full incident report →
- Detected by Pingoru
- Aug 23, 2026, 10:52 AM UTC
- Resolved
- Aug 23, 2026, 12:25 PM UTC
- Duration
- 1h 33m
Affected: Transaction Processing
Timeline · 3 updates
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identified Aug 23, 2026, 10:52 AM UTC
We have observed that PIX deposits have remained in the “initiated” state since 09:45 UTC. The provider has informed us of an outage affecting PIX services on their end. We are currently awaiting further updates from the provider. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Aug 23, 2026, 12:15 PM UTC
Payment processing has returned to normal as of 11:45 UTC. We are continuing to monitor the situation to ensure ongoing stability and will provide a final update once the issue has been confirmed as fully resolved. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Aug 23, 2026, 12:25 PM UTC
The issue affecting PIX Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 11:45 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2026, 10:58 AM UTC
- Resolved
- Aug 19, 2026, 11:02 AM UTC
- Duration
- 3m
Affected: Transaction ProcessingToken Vault
Timeline · 2 updates
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investigating Aug 19, 2026, 10:58 AM UTC
Transactions for Unity are currently experiencing issues and may be returning "Communication error when connecting to token vault". This is currently being investigated by PXP and further updates will be provided as they become available.
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resolved Aug 19, 2026, 11:02 AM UTC
This issue has been resolved, processing should proceed as normal. If you are still experiencing issues please contact us at [email protected]
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 03:00 AM UTC
- Resolved
- Aug 15, 2026, 04:38 AM UTC
- Duration
- 1h 38m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Aug 15, 2026, 03:29 AM UTC
Incident Reference: 1301040 Payment Provider: PXP Acquiring Payment Method:Visa Deposit Incident Description: The PXP Support team noticed intermittent transactions in AuthoriseCommunicationErrorOccurred state since 02:36 UTC. The PXP technical team is working on the resolution. Updates will be provided as more information becomes available. Impact: MEDIUM Start Time 15/08/2026 02:36 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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monitoring Aug 15, 2026, 04:12 AM UTC
Communication errors have stopped since 03:06 UTC. Transaction processing has been stabilized. We are continuing to monitor closely.
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resolved Aug 15, 2026, 04:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 06:53 AM UTC
- Resolved
- Aug 11, 2026, 10:51 AM UTC
- Duration
- 3h 57m
Affected: Transaction Processing
Timeline · 3 updates
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investigating Aug 11, 2026, 06:53 AM UTC
We are currently investigating a service disruption affecting Paysafecard deposit/ Paysafecard. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***06:00*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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identified Aug 11, 2026, 07:16 AM UTC
Provider has confirmed that currently undergoing maintenance on their end. Updates will be provided as more information becomes available.
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resolved Aug 11, 2026, 10:51 AM UTC
The issue affecting Paysafecard deposit/ Paysafecard has been resolved, and services are now operating normally. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 09, 2026, 07:49 AM UTC
- Resolved
- Aug 09, 2026, 10:38 AM UTC
- Duration
- 2h 49m
Affected: Transaction Processing
Timeline · 2 updates
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monitoring Aug 09, 2026, 07:49 AM UTC
Interac eTransfer transactions are hung in Pendingoncustomer state starting at 03:42 AM UTC. The disruption originated from the payment service provider's end, as confirmed by their status page. We are currently monitoring the status. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Aug 09, 2026, 10:38 AM UTC
Provider mentioned in their status page that the maintenance has been completed at 10 AM UTC. We observe an improvement in success rate as well.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 11:43 AM UTC
- Resolved
- Jul 29, 2026, 11:45 AM UTC
- Duration
- 2m
Affected: Transaction Processing
Timeline · 1 update
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resolved Jul 29, 2026, 12:29 PM UTC
Between 11:43:49 UTC and 11:45:17 UTC on 29 July 2026, card authorisation requests processed via Braintree experienced a brief service disruption. The issue has been resolved, and services have been fully restored. We apologise for any inconvenience caused. End Time 11:45 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 01:31 AM UTC
- Resolved
- Jul 26, 2026, 05:02 PM UTC
- Duration
- 15h 31m
Affected: Transaction Processing
Timeline · 1 update
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resolved Jul 27, 2026, 05:49 AM UTC
Incident Reference: 1294916 Incident Description: ECMC and VISA Deposit transactions encountered failures due to an AuthoriseCommunicationErrorOccurred starting at 1:31:51 PM UTC. A total of 58 transactions were affected by this issue. The disruption originated from the payment service provider's end, as confirmed by their status page. The issue has been resolved as of 17:02 UTC, and Paysafe has updated their status page accordingly. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 10:25 AM UTC
- Resolved
- Jul 24, 2026, 01:28 PM UTC
- Duration
- 3h 3m
Affected: Reporting
Timeline · 2 updates
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investigating Jul 24, 2026, 10:25 AM UTC
We are currently investigating an issue affecting the generation of Reports for clearing payouts in Payment Service Admin for merchants using PXP Acquiring. Merchant settlements have been processed as scheduled and are not impacted. We are working to identify the root cause and will provide further updates as more information becomes available For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
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resolved Jul 24, 2026, 01:28 PM UTC
This incident has been resolved.
Read the full incident report →
