PXP incident

Incident 1290294 - Service Disruption for ECMC 3DS Authentication

Notice Resolved View vendor source →

PXP experienced a notice incident on July 15, 2026 affecting Transaction Processing, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:32 AM UTC
Resolved
Jul 15, 2026, 09:10 AM UTC
Duration
1h 38m
Detected by Pingoru
Jul 15, 2026, 07:32 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Jul 15, 2026, 08:09 AM UTC

    We are currently investigating a service disruption affecting Mastercard 3-D Secure (ECMC 3DS) authentication. The issue was detected at 06:59 UTC and is impacting Mastercard 3-D Secure authentication services. We are actively monitoring the situation and will provide further updates as more information becomes available. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. monitoring Jul 15, 2026, 08:25 AM UTC

    We see an improvement in the 3DS authentication. We are monitoring the issue

  3. resolved Jul 15, 2026, 11:36 AM UTC

    The issue affecting Mastercard 3-D Secure (ECMC 3DS) authentication has been resolved. Services have returned to normal operation at 08:52 UTC, and transaction processing is functioning as expected. We will continue to monitor the platform to ensure ongoing stability.