PXP incident

Incident 1249820 - Service Disruption for BankTransferRedirectDeposit

Minor Resolved View vendor source →

PXP experienced a minor incident on April 12, 2026 affecting Transaction Processing, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 06:19 AM UTC
Resolved
Apr 12, 2026, 10:01 AM UTC
Duration
3h 41m
Detected by Pingoru
Apr 12, 2026, 06:19 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Apr 12, 2026, 06:19 AM UTC

    We are currently investigating a service disruption affecting BankTransferRedirectDeposit. Our teams are working with the provider to identify the root cause and will provide an update as soon as we have more information. Start Time 05:04 AM For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. identified Apr 12, 2026, 06:21 AM UTC

    The Provider has informed in their status page that there in a maintenance going on at their end between 02:00 and 08:00 AM UTC. PXP Systems are operating normally. Updates will be provided as more information becomes available.

  3. resolved Apr 12, 2026, 10:01 AM UTC

    The approval rate is back to normal since 06:42 AM UTC. PXP Tech Team will continue to monitor the transactions for stability. PXP systems are operating normally.