Protime Outage History

We are currently investigating that some customers are unable to open attachments in myProtime. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

We are currently investigating an intermittent issue that may cause unexpected errors when when adjusting employee files on Protime. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

We are currently investigating an issue stopping users from accessing the ProSynergy application. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

We are currently investigating an issue affecting myProtime and Protime Premium . Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

We are currently investigating an intermittent issue that may cause the application to crash unexpectedly for some users. The issue does not affect all users and may occur randomly, which makes it more difficult to predict or reproduce consistently. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

We are currently investigating this issue.

We are continuing to investigate this issue.

Users may experience error during the use of Protime Premium and Export. Our teams are actively working to resolve this issue and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available.

Our teams are actively working to resolve issue affecting Protime Premium, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may not be able to see or open the different Protime Premium modules.

We are continuing to investigate this issue.

Our teams are actively working to resolve issue affecting Protime Premium, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may not b able to see see the different Premium modules once logged in in Premium.

Our teams are actively working to resolve issue affecting the request approval functionality on myProtime, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may experience errors when approving requests on myProtime.

We are currently investigating a platform infrastructure issue that may cause intermittent delays in data synchronization and processing within myProtime Planning Shift. Our teams have identified the affected area and are actively working to determine the root cause and implement a permanent solution. In the meantime, we are closely monitoring the platform and taking mitigation measures to minimize the impact. Users may experience delays before recent changes are reflected in the application. We will provide another update as soon as more information becomes available.

Our teams are actively working to resolve issue affecting the Import and Export modules and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may experience error during the use of Import and Export

We are currently investigating an issue affecting email-related functionality across several services. Users may experience: - Reports sent using the "Send via Mail" option not being delivered. - Deliveroot retrieval notifications not being received. - Support user notifications not being processed. - Missing email notifications following approval or rejection actions in myProtime. Our teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.

We are currently investigating this issue. We apologize for any inconvenience caused.

We are currently experiencing a general issue with the visitor access control system. QR codes and visitor PIN codes that are generated are not granting access on our access control systems as expected. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Our teams have narrowed down the source of the issue and continue to work on a resolution with the highest priority. We understand the impact of this ongoing disruption and will provide further updates as soon as more information becomes available.

We are aware that some users are experiencing slowness or issues with clockings not being processed. This problem is currently affecting only a small portion of our users. Our teams are actively investigating the root cause. We sincerely apologize for the inconvenience.

We are continuing to investigate this issue.

You may encounter an error when trying to access the password reset page. We are currently investigating the issue.

Following a recent Windows update, we are aware of an issue in Microsoft Edge that may prevent Excel files from opening when downloaded from myProtime. This issue is caused by Microsoft Edge and is not related to Protime. However we are checking what we can do on our end to mitigate this. Workarounds: - Open the file using Google Chrome or Mozilla Firefox - Use an InPrivate (incognito) window in Microsoft Edge - Re-run the export after changing the file extension from .xlsm to .xls - If the issue persists, please contact your internal IT department to review local security settings (firewall, GPOs, etc.) We apologize for the inconvenience and will continue to monitor the situation. Thank you for your understanding.

Our DEV teams are currently looking into the translation issue. We apologize for this inconvenience.

We are currently investigating this issue.

We are currently investigating an issue where clockings from terminals are not being registered. Our teams are actively working on this. We apologize for the inconvenience.

We are working with our partner to identify the root cause. Based on our initial investigation, we do not expect any data loss. This will be fully confirmed once the issue has been identified and resolved.

We are currently investigating this issue.

We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.