Protime incident

ProVisit Access Control Issue Impacting QR Codes and PIN Access

Major Resolved View vendor source →

Protime experienced a major incident on June 12, 2026 affecting ProVisit Kiosk, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 09:15 AM UTC
Resolved
Jun 12, 2026, 12:10 PM UTC
Duration
2h 55m
Detected by Pingoru
Jun 12, 2026, 09:15 AM UTC

Affected components

ProVisit Kiosk

Update timeline

  1. investigating Jun 12, 2026, 09:15 AM UTC

    We are currently experiencing a general issue with the visitor access control system. QR codes and visitor PIN codes that are generated are not granting access on our access control systems as expected. Our team is actively investigating the problem and working to resolve it as quickly as possible.

  2. resolved Jun 12, 2026, 12:10 PM UTC

    This incident has been resolved.