Protime Outage History
Protime is up right nowPingoru has recorded 57 incidents for Protime: 55 in the last 12 months and 27 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 257 of 720 (36%) |
| May 2026 | 2 | 89 of 744 (12%) |
| June 2026 | 3 | 188 of 720 (26%) |
| July 2026 | 4 | 11 of 744 (1%) |
| August 2026 | 9 | 75 of 744 (10%) |
| September 2026 | 7 | 40 of 720 (6%) |
| October 2026 | 9 | 386 of 573 (67%) |
Incidents, newest first
Minor July 30, 2026 Performance degradation in myProtime Planning Shift 3h 59m myProtime planning shift
Started Jul 30, 2026, 09:58 AM UTC· resolved Jul 30, 2026, 01:57 PM UTC
- investigating Jul 30, 2026, 09:58 AM UTC
We are currently investigating a platform infrastructure issue that may cause intermittent delays in data synchronization and processing within myProtime Planning Shift. Our teams have identified the affected area and are actively working to determine the root cause and implement a permanent solution. In the meantime, we are closely monitoring the platform and taking mitigation measures to minimize the impact. Users may experience delays before recent changes are reflected in the application. We will provide another update as soon as more information becomes available.
- monitoring Jul 30, 2026, 12:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 30, 2026, 01:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 01:57 PM UTC
This incident has been resolved.
Minor July 20, 2026 Import and Export issues 1h 23m Export, Import
Started Jul 20, 2026, 09:39 AM UTC· resolved Jul 20, 2026, 11:03 AM UTC
- investigating Jul 20, 2026, 09:39 AM UTC
Our teams are actively working to resolve issue affecting the Import and Export modules and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may experience error during the use of Import and Export
- monitoring Jul 20, 2026, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 11:03 AM UTC
This incident has been resolved.
Minor July 10, 2026 Possible issue affecting email-related functionality across several services 1h 32m ProTime, myProtime, Export
Started Jul 10, 2026, 08:29 AM UTC· resolved Jul 10, 2026, 10:02 AM UTC
- investigating Jul 10, 2026, 08:29 AM UTC
We are currently investigating an issue affecting email-related functionality across several services. Users may experience: - Reports sent using the "Send via Mail" option not being delivered. - Deliveroot retrieval notifications not being received. - Support user notifications not being processed. - Missing email notifications following approval or rejection actions in myProtime. Our teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Jul 10, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 10, 2026, 09:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 10:02 AM UTC
This incident has been resolved.
Minor June 18, 2026 Possible Delay Causing Alerts and Requests to Remain Pending 1d 5h myProtime
Started Jun 18, 2026, 05:38 AM UTC· resolved Jun 19, 2026, 11:13 AM UTC
- investigating Jun 18, 2026, 07:22 AM UTC
We are currently investigating this issue. We apologize for any inconvenience caused.
- identified Jun 18, 2026, 08:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 08:38 AM UTC
The issue has been resolved. The backlog is currently being processed, and pending alerts and absence requests will gradually recover over the next few hours.
- resolved Jun 19, 2026, 11:13 AM UTC
This incident has been resolved.
Major June 12, 2026 ProVisit Access Control Issue Impacting QR Codes and PIN Access 2h 55m ProVisit Kiosk
Started Jun 12, 2026, 09:15 AM UTC· resolved Jun 12, 2026, 12:10 PM UTC
- investigating Jun 12, 2026, 09:15 AM UTC
We are currently experiencing a general issue with the visitor access control system. QR codes and visitor PIN codes that are generated are not granting access on our access control systems as expected. Our team is actively investigating the problem and working to resolve it as quickly as possible.
- resolved Jun 12, 2026, 12:10 PM UTC
This incident has been resolved.
Notice June 10, 2026 Planning Shift Connection Issues 6d 14h
Started Jun 10, 2026, 03:30 PM UTC· resolved Jun 17, 2026, 05:59 AM UTC
- monitoring Jun 10, 2026, 07:39 PM UTC
It's possible end-users may experience connection issues using Planning Shift.
- investigating Jun 12, 2026, 07:00 AM UTC
Our teams have narrowed down the source of the issue and continue to work on a resolution with the highest priority. We understand the impact of this ongoing disruption and will provide further updates as soon as more information becomes available.
- monitoring Jun 12, 2026, 08:52 AM UTC
The issue affecting the Planning solution has been resolved, and the service is operating normally again. We sincerely apologize for the disruption and appreciate your patience while our teams worked to restore service. We will continue to monitor the platform closely to ensure stability.
- resolved Jun 17, 2026, 05:59 AM UTC
This incident has been resolved.
Minor May 18, 2026 MyProtime Slowness 5h 1m ProTime, myProtime
Started May 18, 2026, 07:39 AM UTC· resolved May 18, 2026, 12:41 PM UTC
- investigating May 18, 2026, 07:39 AM UTC
We are aware that some users are experiencing slowness or issues with clockings not being processed. This problem is currently affecting only a small portion of our users. Our teams are actively investigating the root cause. We sincerely apologize for the inconvenience.
- investigating May 18, 2026, 08:02 AM UTC
We are continuing to investigate this issue.
- identified May 18, 2026, 08:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 08:58 AM UTC
A fix has been implemented. Our systems are now reprocessing the backlog of calculations, and any ongoing issues should be automatically resolved within the next hour. We apologize for the inconvenience.
- resolved May 18, 2026, 12:41 PM UTC
This incident has been resolved.
Notice May 8, 2026 Password Reset Unavailable for Protime Premium 3h 18m ProTime
Started May 08, 2026, 07:29 AM UTC· resolved May 08, 2026, 10:48 AM UTC
- investigating May 08, 2026, 07:29 AM UTC
You may encounter an error when trying to access the password reset page. We are currently investigating the issue.
- identified May 08, 2026, 07:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 08, 2026, 07:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 10:48 AM UTC
This incident has been resolved.
Notice April 20, 2026 Information: Excel files download in Microsoft Edge 20d 21h
Started Apr 20, 2026, 08:53 AM UTC· resolved May 11, 2026, 06:12 AM UTC
- investigating Apr 20, 2026, 08:53 AM UTC
Following a recent Windows update, we are aware of an issue in Microsoft Edge that may prevent Excel files from opening when downloaded from myProtime. This issue is caused by Microsoft Edge and is not related to Protime. However we are checking what we can do on our end to mitigate this. Workarounds: - Open the file using Google Chrome or Mozilla Firefox - Use an InPrivate (incognito) window in Microsoft Edge - Re-run the export after changing the file extension from .xlsm to .xls - If the issue persists, please contact your internal IT department to review local security settings (firewall, GPOs, etc.) We apologize for the inconvenience and will continue to monitor the situation. Thank you for your understanding.
- resolved May 11, 2026, 06:12 AM UTC
This incident has been resolved.
Notice April 17, 2026 Protime Premium may display English for entitlement time line events 2h 1m ProTime
Started Apr 17, 2026, 08:58 AM UTC· resolved Apr 17, 2026, 10:59 AM UTC
- investigating Apr 17, 2026, 08:58 AM UTC
Our DEV teams are currently looking into the translation issue. We apologize for this inconvenience.
- resolved Apr 17, 2026, 10:59 AM UTC
This incident has been resolved.
Minor March 18, 2026 Some pages under Activities may not be loading correctly in myProtime 15m myProtime
Started Mar 18, 2026, 03:48 PM UTC· resolved Mar 18, 2026, 04:04 PM UTC
- investigating Mar 18, 2026, 03:48 PM UTC
We are currently investigating this issue.
- identified Mar 18, 2026, 03:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 18, 2026, 04:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 04:04 PM UTC
This incident has been resolved.
Minor March 17, 2026 Connection issues affecting some customers on specific databases. –
Started Mar 17, 2026, 07:00 PM UTC· resolved Mar 17, 2026, 07:00 PM UTC
- resolved Mar 18, 2026, 01:54 PM UTC
Connection issues affecting some customers on specific databases.
Minor March 17, 2026 Possible issue with clocking registration from terminals 10h 3m Time Terminals
Started Mar 17, 2026, 12:45 AM UTC· resolved Mar 17, 2026, 10:49 AM UTC
- investigating Mar 17, 2026, 07:48 AM UTC
We are currently investigating an issue where clockings from terminals are not being registered. Our teams are actively working on this. We apologize for the inconvenience.
- investigating Mar 17, 2026, 08:47 AM UTC
We are working with our partner to identify the root cause. Based on our initial investigation, we do not expect any data loss. This will be fully confirmed once the issue has been identified and resolved.
- monitoring Mar 17, 2026, 10:27 AM UTC
We have received confirmation from our partner that the issue has been resolved. All clockings will be automatically forwarded to Protime Premium; however, this process may take some time to fully complete. We kindly ask for your patience and apologize for the inconvenience. We will continue to closely monitor the situation.
- resolved Mar 17, 2026, 10:49 AM UTC
All clockings should now be visible in Protime Premium, and the service is fully operational again. We would like to thank you for your patience and apologize for the inconvenience caused.
Minor March 16, 2026 Actions on the works calendar are not being processed. 7d 5h ProTime
Started Mar 16, 2026, 07:45 AM UTC· resolved Mar 23, 2026, 01:22 PM UTC
- investigating Mar 18, 2026, 02:41 PM UTC
We are currently investigating this issue.
- monitoring Mar 18, 2026, 02:54 PM UTC
Dear user, We are currently experiencing an issue with work calendars. To resolve this, Please restart the Protime application. Affected customers will receive communication via their Premium session.
- monitoring Mar 18, 2026, 04:09 PM UTC
Work calendars are functioning normally again. For some customers, there may be missing data since the beginning of the incident. We are currently investigating this and working on a resolution. If any action is required from your side, you will receive direct communication from us. If you do not receive further communication, either you are not impacted or the issue will be resolved automatically. We apologize for the inconvenience this issue may have caused.
- resolved Mar 23, 2026, 01:22 PM UTC
This incident has been resolved.
Minor March 6, 2026 myProtime hub is not showing on homepage 24m myProtime
Started Mar 06, 2026, 10:13 AM UTC· resolved Mar 06, 2026, 10:38 AM UTC
- investigating Mar 06, 2026, 10:13 AM UTC
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
- identified Mar 06, 2026, 10:28 AM UTC
The Hub is available again, but performance is still slow. We are currently investigating/Monitoring the issue.
- monitoring Mar 06, 2026, 10:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 06, 2026, 10:36 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 06, 2026, 10:38 AM UTC
This incident has been resolved.
Minor March 5, 2026 Possible issue with clockings in myProtime 37m myProtime
Started Mar 05, 2026, 09:23 AM UTC· resolved Mar 05, 2026, 10:01 AM UTC
- identified Mar 05, 2026, 09:23 AM UTC
We are currently experiencing issues with clocking in myProtime. The root cause has been identified, and we are already implementing the fix. We apologize for this.
- monitoring Mar 05, 2026, 09:35 AM UTC
A fix has been implemented, we are currently monitoring the issue.
- resolved Mar 05, 2026, 10:01 AM UTC
This incident has been resolved.
Critical February 24, 2026 Issues processing new employee imports 2h 43m Import
Started Feb 24, 2026, 01:35 PM UTC· resolved Feb 24, 2026, 04:18 PM UTC
- investigating Feb 24, 2026, 01:35 PM UTC
We are currently experiencing an issue with the import module where newly added employees are imported with missing data (e.g., personalia files) or are created multiple times instead of once. Our teams are investigating the root cause.
- investigating Feb 24, 2026, 01:52 PM UTC
We are continuing to investigate this issue.
- investigating Feb 24, 2026, 02:26 PM UTC
We are receiving additional reports of issues with the import function. To avoid incorrect or incomplete data being created, we will temporarily disable imports until the issue is resolved. We apologize for the inconvenience.
- investigating Feb 24, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- identified Feb 24, 2026, 02:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 24, 2026, 03:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 24, 2026, 04:18 PM UTC
The issue has been resolved. Please log out, fully close your browser, and reopen your session to ensure the import function works as expected. We sincerely apologize for the inconvenience.
Minor February 20, 2026 Possible error using the import module 4h 55m Export, Import
Started Feb 20, 2026, 09:36 AM UTC· resolved Feb 20, 2026, 02:31 PM UTC
- investigating Feb 20, 2026, 09:36 AM UTC
We are currently investigating an error that some users are encountering when using the import/Export module.
- investigating Feb 20, 2026, 09:42 AM UTC
We are continuing to investigate this issue.
- investigating Feb 20, 2026, 09:42 AM UTC
We got confirmation that Export module is also impacted.
- identified Feb 20, 2026, 10:24 AM UTC
We have identified the issue and are currently working on a hotfix.
- identified Feb 20, 2026, 02:08 PM UTC
We have implemented the fix for the import module. The export module is still affected, but only for automatic exports.
- resolved Feb 20, 2026, 02:31 PM UTC
We fixed the issue for the export.
Major February 10, 2026 MyProtime hub is not showing on homepage 5h 35m myProtime
Started Feb 10, 2026, 01:00 AM UTC· resolved Feb 10, 2026, 06:36 AM UTC
- investigating Feb 10, 2026, 06:24 AM UTC
We are currently investigating the issue. Since the HUB is unavailable, options such as navigating to your calendar, team calendar, and others are currently not accessible.
- identified Feb 10, 2026, 06:29 AM UTC
The Hub is available again, but performing slowly. We are currently investigating.
- resolved Feb 10, 2026, 06:36 AM UTC
This incident has been resolved.
Minor December 18, 2025 Anomalies in Myprotime 7h 43m myProtime
Started Dec 18, 2025, 07:00 AM UTC· resolved Dec 18, 2025, 02:43 PM UTC
- investigating Jan 30, 2026, 02:59 PM UTC
We have received reports of anomalies in MyProtime, including some incorrect alerts. For most customers there is no impact, but we do see an increase in customer reports. Our team is currently investigating the issue, and we sincerely apologize for the inconvenience.
- resolved Jan 30, 2026, 02:59 PM UTC
This incident has been resolved.
Minor December 15, 2025 Possible issues with Myprotime , Provisit 4h 48m myProtime, ProVisit
Started Dec 15, 2025, 07:00 AM UTC· resolved Dec 15, 2025, 11:48 AM UTC
- investigating Jan 30, 2026, 02:58 PM UTC
We are currently experiencing issues affecting calculations, absence requests, Premium synchronization, and occasional “Access Denied” errors in ProVisit. Our team is actively working on a fix, and we sincerely apologize for the inconvenience.
- resolved Jan 30, 2026, 02:58 PM UTC
This incident has been resolved.
Minor December 12, 2025 Potential error when modifying entitlements in Protime. 2h 14m ProTime
Started Dec 12, 2025, 07:00 AM UTC· resolved Dec 12, 2025, 09:14 AM UTC
- investigating Jan 30, 2026, 02:58 PM UTC
We’ve identified a potential error when modifying entitlements in Protime. This is related to last night’s SaaS upgrade. Our teams are working on a hotfix to resolve the issue as soon as possible. We sincerely apologize for the inconvenience.
- resolved Jan 30, 2026, 02:58 PM UTC
This incident has been resolved.
Minor December 10, 2025 Issues with connecting to and accessing sandboxes 55m myProtime
Started Dec 10, 2025, 06:30 AM UTC· resolved Dec 10, 2025, 07:25 AM UTC
- investigating Jan 30, 2026, 02:58 PM UTC
We are currently experiencing issues with connecting to and accessing sandboxes. Our engineers are actively investigating the problem.
- resolved Jan 30, 2026, 02:58 PM UTC
This incident has been resolved.
Major December 9, 2025 Connection issues 3h 23m ProTime, Time Terminals, myProtime, ProTeam and 10 more
Started Dec 09, 2025, 09:20 PM UTC· resolved Dec 10, 2025, 12:43 AM UTC
- investigating Jan 30, 2026, 02:58 PM UTC
We are currently experiencing connection issues and are identifying the root cause of the problem with our provider. Our engineering team is investigating the problem and working on a solution. We will keep you posted on the status as soon as we have an update.
- resolved Jan 30, 2026, 02:58 PM UTC
This incident has been resolved.
Minor November 17, 2025 General connection issues Premium and myProtime 3h 13m ProTime, myProtime, ProTeam, Export and 6 more
Started Nov 17, 2025, 08:46 AM UTC· resolved Nov 17, 2025, 11:59 AM UTC
- investigating Jan 30, 2026, 02:58 PM UTC
At this moment we encounter general connection issues for Premium and myProtime. Our datacenter engineers are working on it to have this fixed as soon as possible.
- resolved Jan 30, 2026, 02:58 PM UTC
This incident has been resolved.