Protime incident
Possible issue affecting email-related functionality across several services
Protime experienced a minor incident on July 10, 2026 affecting ProTime and myProtime and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 08:29 AM UTC
We are currently investigating an issue affecting email-related functionality across several services. Users may experience: - Reports sent using the "Send via Mail" option not being delivered. - Deliveroot retrieval notifications not being received. - Support user notifications not being processed. - Missing email notifications following approval or rejection actions in myProtime. Our teams are actively investigating the root cause and working to restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Jul 10, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 10, 2026, 09:10 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 10, 2026, 10:02 AM UTC
This incident has been resolved.