Protime experienced a minor incident on May 18, 2026 affecting ProTime and myProtime, lasting 5h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 18, 2026, 07:39 AM UTC
We are aware that some users are experiencing slowness or issues with clockings not being processed. This problem is currently affecting only a small portion of our users. Our teams are actively investigating the root cause. We sincerely apologize for the inconvenience.
- investigating May 18, 2026, 08:02 AM UTC
We are continuing to investigate this issue.
- identified May 18, 2026, 08:49 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 18, 2026, 08:58 AM UTC
A fix has been implemented. Our systems are now reprocessing the backlog of calculations, and any ongoing issues should be automatically resolved within the next hour. We apologize for the inconvenience.
- resolved May 18, 2026, 12:41 PM UTC
This incident has been resolved.