Protime incident

Issue with Protime and Export

Minor Resolved View vendor source →

Protime experienced a minor incident on August 11, 2026 affecting ProTime and Export, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 04:07 PM UTC
Resolved
Aug 13, 2026, 01:00 PM UTC
Duration
1d 20h
Detected by Pingoru
Aug 11, 2026, 04:07 PM UTC

Affected components

ProTimeExport

Update timeline

  1. investigating Aug 11, 2026, 04:07 PM UTC

    Users may experience error during the use of Protime Premium and Export. Our teams are actively working to resolve this issue and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available.

  2. identified Aug 12, 2026, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2026, 10:11 AM UTC

    This incident has been resolved.