Protime incident

Protime Premium modules issue

Major Resolved View vendor source →

Protime experienced a major incident on August 4, 2026 affecting ProTime and ProTeam and 1 more component, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 12:14 PM UTC
Resolved
Aug 04, 2026, 03:15 PM UTC
Duration
3h 1m
Detected by Pingoru
Aug 04, 2026, 12:14 PM UTC

Affected components

ProTimeProTeamExportImportYeartoolUserProvisioning

Update timeline

  1. investigating Aug 04, 2026, 12:14 PM UTC

    Our teams are actively working to resolve issue affecting Protime Premium, and restore normal service as quickly as possible. We will provide further updates as soon as additional information becomes available. Users may not be able to see or open the different Protime Premium modules.

  2. investigating Aug 04, 2026, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 04, 2026, 01:31 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 04, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 04, 2026, 03:15 PM UTC

    This incident has been resolved.