Protime incident

“Oops” error when opening attachments in myProtime

Minor Resolved View vendor source →

Protime experienced a minor incident on August 25, 2026 affecting myProtime, lasting 21h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 03:14 PM UTC
Resolved
Aug 26, 2026, 12:54 PM UTC
Duration
21h 40m
Detected by Pingoru
Aug 25, 2026, 03:14 PM UTC

Affected components

myProtime

Update timeline

  1. investigating Aug 25, 2026, 03:14 PM UTC

    We are currently investigating that some customers are unable to open attachments in myProtime. Our teams are actively working to identify the root cause and resolve the issue as quickly as possible. We are doing everything possible to keep disruption to a minimum.

  2. identified Aug 26, 2026, 05:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 26, 2026, 05:10 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 26, 2026, 11:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 26, 2026, 12:54 PM UTC

    This incident has been resolved.