productboard incident

The Product Hierarchy API is currently experiencing timeout issues.

Minor Resolved View vendor source →

productboard experienced a minor incident on August 7, 2025 affecting API and integrations, lasting 8h 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 10:57 PM UTC
Resolved
Aug 08, 2025, 07:49 AM UTC
Duration
8h 52m
Detected by Pingoru
Aug 07, 2025, 10:57 PM UTC

Affected components

API and integrations

Update timeline

  1. investigating Aug 07, 2025, 10:57 PM UTC

    We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.

  2. identified Aug 07, 2025, 11:31 PM UTC

    We’ve identified the root cause and are actively working on a fix.

  3. identified Aug 08, 2025, 12:17 AM UTC

    We are continuing to work on a fix for the issue.

  4. monitoring Aug 08, 2025, 01:21 AM UTC

    A fix has been implemented, and we are monitoring the results.

  5. resolved Aug 08, 2025, 07:49 AM UTC

    The issue has been resolved. APIs are fully operational.