productboard incident

Unexpected AI credit usage on some Spark workspaces

Major Resolved View vendor source →

productboard experienced a major incident on August 5, 2026 affecting Spark AI, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 03:24 PM UTC
Resolved
Aug 05, 2026, 06:11 PM UTC
Duration
2h 46m
Detected by Pingoru
Aug 05, 2026, 03:24 PM UTC

Affected components

Spark AI

Update timeline

  1. investigating Aug 05, 2026, 03:24 PM UTC

    We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.

  2. investigating Aug 05, 2026, 03:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 05, 2026, 06:11 PM UTC

    The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.