productboard incident

Elevated Latency on Query Engine

Resolved after 9 minutes, affecting Web Application, on December 4, 2025.

monitoring Dec 04, 2025, 07:08 PM UTC

We are currently investigating increased latency in our Query Engine. The issue is caused by a high volume of incoming events originating from a single space. Impact: Some customers may experience delays in seeing updates or changes reflected on their boards. We’re working to mitigate the event load and restore normal performance. Updates will be provided as we learn more.

Started
Dec 04, 2025, 07:08 PM UTC
Resolved
Dec 04, 2025, 07:18 PM UTC
Duration
9m
Detected by Pingoru
Dec 04, 2025, 07:08 PM UTC

Affected components

Web Application

Update timeline

  1. monitoring Dec 04, 2025, 07:08 PM UTC

    We are currently investigating increased latency in our Query Engine. The issue is caused by a high volume of incoming events originating from a single space. Impact: Some customers may experience delays in seeing updates or changes reflected on their boards. We’re working to mitigate the event load and restore normal performance. Updates will be provided as we learn more.

  2. resolved Dec 04, 2025, 07:18 PM UTC

    This incident has been resolved.

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