productboard experienced a major incident on November 3, 2025 affecting Insights and AI, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Insights and AI
Update timeline
- investigating Nov 03, 2025, 03:53 PM UTC
We are currently investigating an issue where insights boards are not loading.
- investigating Nov 03, 2025, 04:03 PM UTC
We are continuing to investigate this issue.
- identified Nov 03, 2025, 04:17 PM UTC
We are working to resolve degraded performance on insights boards. Users may experience delayed loading times or error messages.
- monitoring Nov 03, 2025, 04:31 PM UTC
The issue impacting Insights boards has now been mitigated and we're monitoring the situation.
- resolved Nov 03, 2025, 04:40 PM UTC
This incident has been resolved.