productboard experienced a minor incident on February 12, 2026 affecting Insights and AI, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Insights and AI
Update timeline
- investigating Feb 12, 2026, 03:23 PM UTC
We are currently investigating an issue where some Spark insights analyses may use outdated note content due to an upstream problem with our AI provider. Impact is limited to the quality of insights analysis; all other Productboard functionality remains available, and we will share further updates here as our provider implements a fix.
- monitoring Feb 12, 2026, 04:48 PM UTC
The issue has been mitigated and we're currently monitoring it.
- resolved Feb 12, 2026, 11:53 PM UTC
This incident has been resolved.