productboard incident

Changes made on boards taking too long to apply

Resolved after 1 hour 31 minutes, affecting Web Application, on September 26, 2026.

monitoring Sep 26, 2026, 02:05 PM UTC

The system has mostly stabilized. Some customers may be still experiencing intermittent delays. We're monitoring the situation.

Started
Sep 26, 2026, 01:47 PM UTC
Resolved
Sep 26, 2026, 03:18 PM UTC
Duration
1h 31m
Detected by Pingoru
Sep 26, 2026, 01:47 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 26, 2026, 01:47 PM UTC

    We're currently experiencing a noticeable delay between the actions taken on boards or edits to entities to propagate throughout the system.

  2. identified Sep 26, 2026, 01:55 PM UTC

    Root cause identified: a single service overloaded a part of the system by generating large bursts of data.

  3. monitoring Sep 26, 2026, 02:05 PM UTC

    The system has mostly stabilized. Some customers may be still experiencing intermittent delays. We're monitoring the situation.

  4. resolved Sep 26, 2026, 03:18 PM UTC

    The problem has been resolved, the system is back to normal operation.

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