productboard experienced a major incident on February 2, 2026 affecting API and integrations, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2026, 06:54 PM UTC
We are experiencing an issue with the Jira Integration. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
- investigating Feb 02, 2026, 07:25 PM UTC
Some customers are currently experiencing issues when using the Jira integration. Affected actions include pushing new issues, syncing updates, and running authorization health checks. We’re investigating this with high priority and will share another update as soon as we know more. We’re sorry for the disruption.
- monitoring Feb 02, 2026, 07:46 PM UTC
We have identified the issue and deployed a fix. We’re seeing the Jira integration recover. We’ll continue to monitor the Jira integration service closely to ensure it remains stable.
- monitoring Feb 02, 2026, 08:17 PM UTC
Users may experience delays when using the Jira integration. The service is currently processing a backlog of requests that failed earlier. We’re continuing to monitor performance closely. We appreciate your patience while the backlog clears.
- monitoring Feb 02, 2026, 08:55 PM UTC
We’re still processing the backlog of Jira integration requests. The integration is functioning, but performance may remain degraded until the backlog is cleared. We’ll continue to monitor closely and will share further updates as progress is made.
- resolved Feb 02, 2026, 09:22 PM UTC
Performance of the Jira integration continues to improve as the backlog shrinks and the service is currently stable. If you continue to encounter issues, please reach out to [email protected]. Thank you for your patience.